Paul Riepe Email & Phone Number

Greater St. Louis Area

- Desk side and remote assistance fixing laptops and desktop PC's. - Build emails and Active Directory accounts for the organization.- Assign distribution groups and security groups.- Manage security groups and who has access to files within the organization.- Apply images to laptops and PC's- Manage updates in WSUS- Make backups of all exiting employee PST files.- Phone system Administrator, Toshiba and NEC.- Office 365 administrator.- SharePoint, Teams, Yammer experience.

Greater St. Louis Area

• I assign all the help desk tickets to Techs. The tickets that need to be escalated are assigned to me to be resolved.• Documenting all of our procedures. • Keep database up to date accurately.• Purchase materials and supplies.• Audio and video setup for webinars and video meetings.• Active Directory• Hyper-V• V-Sphere• Public speaking• Team Player• Attend weekly Management meetings to go over the upcoming changes or problems that need to be addressed.• Support main library, administrative building and 17 local sites (approximately 750+ machines). • Utilized SCCM and RDP to make remote repairs. • Made software changes by mapping drives and making the changes. • Use Solar Winds Web Help desk ticketing system. • Responsible for full life cycle of ticket to resolution. • Environment consists primarily of Dell small form factor machines. • Responsible for all hardware changes that need to be made. I do support the few Mac's and MacBook Pro Machines that are within our environment. • Work with imaging and re-imaging machines – up to 12 different images needed on a daily basis. Some machines are done in office, some on location using PXE boot. • Routinely responsible for network troubleshooting. Switches, Routers, Cables, Servers. I utilize our Fluke Networking meters in this situation as well.• Used HP networked printers. Routinely switch ports and adjust necessary security settings. Escalate to vendors when help is needed.• Troubleshooting Document scanners, Barcode scanners, Credit card readers.• OS supported are XP, Vista Business, 7, 8, 8.1, 10• GSuite Administration • Managing Chromebooks, Chromebases, Chromeboxes

St.Louis, Mo.

St.Louis, Mo.

• Support main library, administrative building and 17 local sites (approximately 500+ machines) in all software/hardware support, network connectivity, peripherals, imaging and OS support issues.• Utilized SCCM to remote into machines and make repairs. Also used remote desktop to do the same. • Made software changes by mapping drives and making the changes. • Made changes in-person while mapping drives to servers and pulling files needed to make the repairs. If changes are needed in the registry, can connect to the remote registries and make any changes needed. • Used Web Help desk as a ticketing system. Responsible for full life cycle of ticket to resolution. Only escalation is to supervisor or vendors. • Typically resolve approximately 30 tickets per week, distributed evenly between remote/help desk and physical, on-site desktop tickets.• Environment consists primarily of Dell small form factor machines. Responsible for all hardware changes that need to be made. • Work with imaging and re-imaging machines – up to 8 different images needed on a daily basis. Some machines are done in office, some on location using PXI boot. • Routinely responsible for network troubleshooting. Ping machines and check switches for connectivity. Worked on troubleshooting of printers. • Used HP networked printers. Routinely switch ports and adjust necessary security settings. Escalate to vendors when help is needed.• Troubleshooting Document scanners, Barcode scanners, Credit card readers.• OS supported are XP, Vista Business, 7, 8, 8.1, 10

I was in charge of the transportation of all products and employees that were under my management.