Currently working on a Azure Cloud POC project to migrate and manage our laptops into Azure AD and Microsoft Intune.Responsible for scheduling and deploying Windows Server OS patching for our bi-monthly maintenances and deploying the monthly Windows 10 OS.Created and Deployed Windows feature updates from versions 1607 to 1809 and 1809 to 1909 to all endpoints.Create and maintain our current corporate production Windows 10 image using Windows Deployment Workbench and Windows SCCM 2004 (Current branch).Deployed custom task sequences to upgrade users from Office from 2010/2016 to Office 365Deployed custom task sequences to modify registry settings to our corporate laptops to improve wifi network connectivity and performance.Create application and software packages for org wide deployment in SCCM (current branch).Create custom collections in SCCM using WMI queries based on installed software, hardware and Active Directory OUs.Create custom collections in SCCM based on laptop hardware such as installed RAM, available disk space, installed ethernet/wifi hardware, installed software and software versions.Maintain/upload new drivers for our organizations laptops (Dell & Lenovo) through SCCM by importing and creating driver packages to be installed through OSD Task Sequence.Automate common configuration routines and installations for our laptop builds by creating a custom program through Powershell Studio.Build custom SQL Queries in the SCCM database for advanced reporting. Create standalone media USB boot keys to image laptops off the network using SCCM.Create detailed technical documentation for software, hardware troubleshooting.Create, maintain and troubleshoot print queues on Windows 2008, Windows 2K12 and Win2K16 servers.Advanced level 2 desktop support/troubleshooting.Create new blackberry, aircard, mifi accounts with Verizon.

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Provide first level support for HP desktop computers, IBM laptops, Lotus Notes, Microsoft Outlook, Blackberries, NYSE proprietary applications, Microsoft Office Suite, Citrix connectivity issues using AMC Console and peripheral equipment; via phone, Console 1 and email. Resolved a wide variety of performance, hardware, and connectivity issues in a timely efficient manner. Create and maintain RSA Secure ID accounts using RSA Connection Manager.Install and troubleshoot application installations via Altiris NS Console 6.5

As a consultant part of the Desktop Operation group, participated in troubleshooting, installation of OS and configuration of PCs as well as distribution to employees.Installation of local/network printers and other peripherals.Performed troubleshooting of printers and monitors.Configured Lotus Notes 6.0 for new users.Removed spy ware from users PC’s using Webroot Spysweeper Corporate Edition.Removed viruses from users PC’s using Norton Antivirus Console.Recovered data from damaged hard drives using Norton Ghost.Responsible for negotiating price quotes from vendors to purchase new PC hardware and software. Responsible for receipt and delivery of all IT equipment and software systems to all branch offices throughout the United States, the United Kingdom and the Republic of China.Maintained Personal Computer inventory within the Exchange and directed compliance with all software licenses requirements and current applications using Altiris 6.0 and Microsoft Excel XP.

- Managed IT support staff responsible for the delivery, installation and technical maintenance of all new personal computer installations.- Responsible for all equipment return authorizations with key vendors, including Hewlett Packard and Cisco Systems.