Meeting all F.S.A guidelines including the data protection act in respect of maintaining customer confidentiality in regards to policy information• Promotion of the Constructaquote business by providing a professional service to both Brokers and Policy holders for personal lines products.• Managing my time efficiently and making underwriting decisions within my authority to Customers and Brokers .• Delivering the required service levels across multiple product lines by effective handling of my workload , while maintaining a one stop service. • Supporting fellow team members and managers with resolving queries and business questions.

• Meeting all F.S.A guidelines including the data protection act in respect of maintaining customer confidentiality in regards to policy information• Promotion of the Zurich business by providing a professional service to both Brokers and Policy holders for personal lines products.• Managing my time efficiently and making underwriting decisions within my authority to Customers and Brokers .• Delivering the required service levels across multiple product lines by effective handling of my workload , while maintaining a one stop service. • Supporting fellow team members and managers with resolving complex queries and business decisions.• A relief trainer within the company and assisted with the delivery of business changes to the broker area . • Ensuring that Health and Safety levels within the broker area are maintained , this consists of ensuring that a report is produced on a bi-monthly basis covering all areas of our department for breakages, tripping issues and electrical safety. • Organising stationery levels within the broker department from maintaining policy booklets and documentation , quantities of printing paper to general stationery supplies .• Company Payment system expert

• Insurance sales ( Inbound and outbound calls)• Customer service enquiries( amendments to credit limits and product information)• Credit card activations• F.S.A Trained and compliant

• Stock Audit • Conducting staff appraisals and disciplinary action.• Design and implementation of customer service policies and procedures for two venues.• Health and Safety inspections and reporting.• Design and implementation of monthly bar and buffet menus,• General accountancy and book keeping of weekly and monthly accounts for two venues• Recruitment of staff and staff training,• Dealing and implementation of customer service policies and procedures, • Member of the Licensee’ Pub Watch Scheme, South Wales Police, attending meetings to discuss any problems that may arise within the town due to alcohol related incidents and putting into place resolutions to combat this happening again• Design and implementation of new bar and nightclub within establishment.• Planning work rotas,• Banking of daily takings,• Book keeping incorporating weekly and monthly accounts,• Ensure Staffing levels were adequate to meet financial requirements