• Built and launched both a retail and wholesale website storefront, focusing on simplicity and security, using a BigCommerce multi-storefront installation and multiple plugins.• Increased sales and revenue by over 250% within two years by introducing new products and implementing effective marketing strategies.• Increased company revenue by 15% by integrating a custom built invoicing system, online billing, and enhanced security for payment processing while ensuring PCI compliance.• Increased revenue by $2M per year by cultivating strong relationships with international and domestic customers and suppliers by maintaining regular communication and engagement.• Optimized operational efficiency and reduced cost by 35% through introducing automation, workflow streamlining, and process optimization.

• Managed the theater's lighting, sound, and safety technology, and ensured that all theater performances occur by consistently solving last minute technical issues, while maintaining a positive and professional attitude.• Executed the lighting design for more than 20 theatrical productions, by operating a computerized light board, focusing lights, and changing gels.• Moved and installed equipment in theaters, including pianos, computers, projectors, and cables.• Minimized production disruptions by quickly and efficiently troubleshooting and repairing technical issues.• Supervised and preserved control systems for rigging and lighting equipment.

• Managed 10-30 on-campus events per semester, setting up and managing audiovisual equipment, and providing high quality customer service to faculty, staff, and students.• Performed the check-in and check-out process of valuable and fragile audio visual equipment to students and faculty, ensuring proper handling, pickup, and logging procedures.• Answered an average of 20 calls per hour, and transferring calls to the appropriate staff and faculty members.• Troubleshot and resolved 4-6 issues with classroom technologies and switchboard responsibilities daily while on call during shift.• Trained staff and faculty on new technology and improve the use of current technology for a classroom by performing in person 1:1 training.

• Responded to incoming calls from employees and customers daily, providing technical assistance and support for queries and issues related to computer systems, software, and hardware.• Assisted 50+ students and faculty in person with supervised tutorials on the installation of school-provided software through teamwork and collaboration.• Helped over 100 students to set up their devices to connect to the secure school network locally or over VPN by walking through the secure VPN setup and Anti-Virus requirements.• Installed, modified, and repaired computer hardware and software, utilizing diagnostic programs to troubleshoot and resolve issues.