Paul Roper work email
- Valid
- Valid
- Valid
- Valid
Paul Roper personal email
I am a customer services professional with a track record of achieving company-leading customer satisfaction results. My strengths include improving the performance of low-performing team members through coaching, engagement and encouragement. Over the past 12 years I have consistently received customer satisfaction ratings above 95% and efficiency metrics above 90% and have helped more than 21 team members improve their ratings by at least 15%. I am excited to leverage these skills to help improve customer satisfaction in my next role. Please contact me at kpaulroper@gmail.com
-
Information Technology Support SupervisorPing May 2022 - PresentPhoenix, Arizona, United StatesI’m excited to share that I’m starting a new position as IT Support Supervisor at PING on May 31st 2022 -
It Manager, Infrastructure And OperationsNationwide Mar 2008 - Oct 2020Scottsdale, Arizona, United StatesLed an onsite and remote support team of 21 computer technicians providing world-class support for clients of the insurance and financial services company, surpassing a 98% Service-Level Agreement (SLA) resolution status on incident tickets.•Developed/managed teams through engagement, coaching and feedback, staffing strategy, and solution planning.•Planned and implemented major moves and reorganizations of associates on three campuses and managed $1M+ computer equipment inventory.•Conducted strategic and tactical planning for desktop support projects and coordinated recycling/disposal of old and outdated equipment to meet end-of-lifecycle disposal requirements.•Managed enterprise projects, including creation of a Tech Lounge area for associates, three separate OS upgrades, and the planning and execution of company conferences.•Selected, on boarded, and developed executive-level technology support team to advise senior elected officers and board members by conducting face-to-face interviews, identifying/selecting candidates based on technical and soft skills, and ensuring trusted relationships to achieve 99% of SLA requirements.•Saved labor costs during an infrastructure and operations reorganization to reduce head count and increase efficiencies by discussing staff performance/required skill sets with other managers, identifying underperforming/ redundant individuals, and meeting with selected employees to inform them of the impending downsizing.•Managed external vendors and deliverables by cultivating vendor relationships, interviewing contractors, and managing work efforts -
Lead Analyst, Desktop SupportNationwide Mutual Insurance Company Oct 2004 - Mar 2008-Lead the desktop support team to achieve world class support status.-Responsible for surpassing a 98% service level agreement (SLA) Resolution status for all incident tickets assigned to the OnSite team -Responsible for cell phones and Blackberry’s including the ordering, activating, set up, and training of the end user- Planning and implementing major moves and reorganizations of associates on 3 different campuses located in Scottsdale AZ.-Responsible for recycling old and outdated equipment to meet “end-of-life cycle” disposal requirements -
Sr. Desktop Support AnalystNationwide Mutual Insurance Company Dec 2001 - Oct 2004-Responsible for the remediation of incident tickets assigned to the OnSite team, and completion within the assigned SLA-Received High Customer Satisfaction scores-Planned and worked on projects to deploy large numbers of computers and monitors efficiently, cost effectively, and in an organized manner within approved target dates. -Responsible to keep SG associates productive by ensuring their desktop equipment was available and performing at expected levels.
Paul Roper Skills
Paul Roper Education Details
-
Ogden High School
Frequently Asked Questions about Paul Roper
What company does Paul Roper work for?
Paul Roper works for Ping
What is Paul Roper's role at the current company?
Paul Roper's current role is IT Support Supervisor.
What is Paul Roper's email address?
Paul Roper's email address is ro****@****ins.com
What schools did Paul Roper attend?
Paul Roper attended Brigham Young University, Ogden High School.
What skills is Paul Roper known for?
Paul Roper has skills like It Management, Disaster Recovery, Itil, Sdlc, Visio, Project Management, Enterprise Architecture, It Operations, Vendor Management, Windows, Incident Management, Microsoft Sql Server.
Who are Paul Roper's colleagues?
Paul Roper's colleagues are Kimberly Johnson, Tim Reardon, Bruce Summerhays, George Houlihan, Mike Mccann, Brenda Arrizon, Josito Hernandez.
Not the Paul Roper you were looking for?
-
3borets.com, bestpumpworks.com, bestequip.com -
Paul Roper
Houston, Tx -
2crmre.com, crmre.com5 +140777XXXXX
-
Paul Roper
United States
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial