Consolidated Marketing Operations, Sales Operations, Partnership Operations, Customer Success Operations, and Business Systems. Part of the Executive Committee.- In charge of typical revenue operations processes (business planning, comp, etc) for all business functions (Marketing, Sales, Partnership, Customer Success), revenue technology stack, and business transformation projects (eg. lead intake process improvement, new products go-to-market, new sales engagement platform rollout, quote-to-cash improvement, etc)- Leading a team of 20+ FTEs (including Directors with 10+ years of XP) in the US, France, and the UK. Restructured the team to create synergies and save more than $500k annually in OPEX

Focused on a transformation role during a year mainly to lead a major transformation program across the organization.- Leading the “Quote to Cash” process revamp, largest transformation project of the company (30+ project team across 7 departments, 5 external consulting firms, $1m+ CAPEX): product catalog revamp, implementation of a new quotation system (Salesforce CPQ), new billing system (Netsuite ZAB), new contract management platform (Ironclad), all fully integrated, along with new tech & product internal services to manage and improve self-service from the Aircall product- Leading and growing the Business Systems team from 4 to 10+ FTEs (project managers, business analysts, admins / architects) in the US, France, and the UK. The team is in charge of building & improving the technology stack of all revenue functions (Marketing, Sales, Partnership, Customer Success)

Built the first “Operations” team within Aircall, from 1 analyst to 10+ FTEs.- Designing and implementing typical sales operations processes (business planning, forecasting, comp & performance management), and managing the sales technology stack (in particular Salesforce)- Leading and growing the team from 1 to 10+ FTES (analysts, project managers, Salesforce admins, business analysts) in the US, France, and the UK

“Go to guy” of leadership team members / founders for various complex, cross-functional strategic initiatives. In particular:- NPS improvement: led company-wide program to improve customer satisfaction (in particular through call quality improvement), resulting in +50 points of NPS gained in 12 month, achieving positive NPS score for the first time ever, and fixing a major board level problem for Aircall- Pricing & packaging: defined and delivered a major packaging update, shifting from a usage-based model (for calls) to a structured unlimited calling offer in main geographies- Strategic partnership: led the operational delivery of a major go-to-market partnership with Verizon to distribute a white label version of the Aircall product in the US (partnership model negotiation, white-label product delivery, enablement plan, marketing asset delivery, etc)Founded in 2014, Aircall is a French-American SaaS company. Providing an integrated and simple-to-use phone system for SMBs, Aircall has raised over $200 million and has 700 employees with offices in Paris, New York, Madrid, London, Berlin and Sydney.

Highly analytical strategy and market analysis projects for companies in dual track process (Due Diligence / VDD / IPO):- Carried-out extensive market analyses in multiple sectors (among which Restaurants, Online Retail, Comparison Website, Software, Jewellery, Food Supplements)- Analysed historical financial performances and challenged management Business Plan of an online retailer (€150m turnover), a restaurant chain (€20m turnover) and a Software company (€15m turnover)- Reviewed customer portfolio performance (acquisition / churn / retention) and analysed key KPIs- Coordinated customer call campaigns and interviewed various experts to evaluate value proposition consistencyOperations-oriented projects (selected projects) : - Reviewed market positioning and elaborated recommendations for an IT Distribution & Services firm (€2bn turnover) based on market analysis (segmentation, sizing, competitors) and clients’ feedback gathering (perception & expectations)- Helped a Dutch fashion brand (c.€50m turnover) to elaborate its growth strategy in France- Participated in a transformational change project for a diving equipment international company (€200m turnover)

On August 16th 2017, all partners and consultants of OC&C Strategy Consultants SARL joined EY-Parthenon in France

- Assisted a French railway engineering company (€620m sales) in the design and optimisation of its international organisation- Elaborated recommendations to optimise the supply chain of a major French train manufacturer (€7bn sales)- Assessed client (FMCG company) products’ attractiveness over time and vs. competitors based on consumer panels data

- Participated in several Vendor Due Diligence and Independent Business Review projects i.e. extensive financial analyses of companies in M&A process- Worked on a restructuring project for a French car dealer generating €500m turnover: business plan assessment, monitoring of current trading and treasury forecast, debt renegotiation with creditors