• Assist in creating new user's Active Directory accounts and assign correct Membership Groups according to job title. • Support and maintain existing user's Active Directory accounts, make changes to access via Security and System Groups as needed. • Setup, configure and Build out Macs via DEP/JAMF to the specifications of the new users Job Title. • Setup, configure and Build out Windows machines to the specifications of the new users Job Title. • Assist in installing all… Show more • Assist in creating new user's Active Directory accounts and assign correct Membership Groups according to job title. • Support and maintain existing user's Active Directory accounts, make changes to access via Security and System Groups as needed. • Setup, configure and Build out Macs via DEP/JAMF to the specifications of the new users Job Title. • Setup, configure and Build out Windows machines to the specifications of the new users Job Title. • Assist in installing all applications. • Setup Outlook/O365, Gdrive, Slack, Zoom, Global Protect and Enterprise Connect for each new user build. Test and verify all apps are working before deployment. • Setup and configure all iphones, Androids, ipads and related devices as needed. • Maintain all necessary hardware and software inventories for all corporate devices. Order, track and distribute additional hardware when needed. • Process all software installations requests via manual installation when needed through SCCM or JAMF depending on existing procedure. • Wipe, Reinstall OSX and rebuild returned Macs via DEP/JAMF when received from departing employees.• Assist in creating Siebel, Email, Adobe, Google G Suite, Office 365 and other needed accounts via Admin Consoles for New Users. • Assist with onboarding new employees on Macs and Windows machines. Guide new users through accessing all applications, networks and assist with ticket creations for any further needed applications or access requests. • Troubleshoot and analyze issues with all corporate devices, peripherals and mobile devices. • Assist with technical support tickets submitted in Service Now ticketing system regarding hardware or software issues.• Troubleshoot RDP issues, VPN issues and other remote connection issues with users. • Assist in creating new procedures when they arise and updating existing procedures. Assist in training new IT Support on following existing procedures. Show less