Paul Russell Email and Phone Number
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You are welcome to contact me at pjruss10@gmail.comI am an experienced Senior Automotive Sales/Marketing Manager and Services Business Entrepreneur, building teams and relationships to develop brands, create experiences and execute product launches that deliver sales results. My leadership expertise is centered in marketing, product launch, customer experience, retail/fleet vehicle sales, service, distribution, Microsoft Cloud technology solutions, and “smart” vehicle technology platforms. I directed branding and product strategy development for multiple partner organizations to successfully launch new versions of the Ford Mustang, Ford GT, Thunderbird, Focus, and Sync Voice-Activated Technologies, delivering $850M in annual profit. In my role as Ford U.S. Sales Communications and Operations Manager, I supported 3,000 Ford dealers, 21 regional sales offices, and 360 field team personnel accountable for growing our annual vehicle sales and market share, keeping Ford the #1 selling brand for 9 consecutive years. I managed the Ford Regional Sales Team in Kansas City to leverage key market data analytics and partner with our dealers to develop customer-focused sales and stocking strategies which resulted in achieving the country’s #1 vehicle wholesale region exceeding our objective by 199% and #2 in the nation for retail car and truck market share, delivering $7.4B in revenue. I am seeking Business Management, Marketing, Sales, and Customer Success leadership opportunities.Leadership Core Competencies: •
Xperience Communications
View- Website:
- xperiencecommunications.com
- Employees:
- 134
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Owner And CeoHome Check Services, Llc Oct 2023 - PresentBloomfield Hills, Michigan, United StatesHome Check Services provides peace of mind whenyou’re away from home without burdening friends or family.OUR SERVICES- Home Check Services Inside & Outside. (Check to confirm ALL IS OK)- Infrastructure issues or damage (Check HVAC, plumbing fixtures, electric fuse box & appliances)- Check for storm damage (structural, power issues, fallen trees, etc.)- Coordinate emergency repairs with Homeowner’s preferred service providers/contractors, provide access to the home and supervise work (e.g. HVAC, plumbing, emergency repair/damage mitigation)- Signs of intrusion or suspicious activity- Mail/package collection- Other Concierge Services as Requested
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Freelance Contractor - Automotive Consumer Drive & Technology EventsXperience Communications Sep 2023 - PresentAutomotive Product Specialist and EV Performance Driver
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Manager, Cx Global Contact CentersFord Motor Company Mar 2019 - Dec 2022• Directed the transformation of Ford’s 14 Global Customer Contact Centers to a standardized CX process and case management software platform.• Partnered with Microsoft to leverage their Cloud based Dynamics 365 architecture to deliver our new case management platform.• Orchestrated the launch of all North America and European Contact Centers in just 2 years supporting more than 9,000 contact center agents assisting 6.5M customers annually.• Championed multiple customer support initiatives for the Ford/Lincoln Dealer Council as lead representative for the Ford Customer Experience Organization. -
Manager, U.S. Sales Operations And CommunicationsFord Motor Company Nov 2012 - Feb 2019Dearborn, Michigan• Exceeded annual vehicle sales, market share and wholesale to keep Ford the #1 Selling Brand for 9 straight years.• Directed national business strategy and program execution to help transform our retail business by converting 100% of our 3000 Ford Dealers to new consumer focused initiatives designed to deliver incremental sales.• Co-Chaired Ford’s Intelligent Customer Interactions Marketing Strategy, designed and engineered to deliver “The Right Offer, to The Right Customer, at The Right Time”.• Spearheaded the digital transformation of the Ford Certified Pre-Owned (CPO) used vehicle program including eCPO On-line Certification, New Vehicle Orientation and full integration with FordPass Rewards.• Managed key initiatives including; Auto Alert, Volume Growth Bonus, Dealer Tier 3 Web Site Transformation.• Managed all communications strategy and content creation for Ford Sr. Executives. Platforms included Dealer Engagement, National Sales Event launches and broadcast, NADA, Ford Dealer Show, National Select Dealer Meeting, Ford Top Volume Dealer Meeting.
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Marketing Manager, Focus NameplateFord Motor Company Jun 2011 - Oct 2012Dearborn, Mi• Championed 2012 Focus Go-to-Market Strategy to maximize vehicle sales, market share and profitability.• Delivered Focus year over year national sales growth, including tough, traditional import markets like California (+30% YOY).• Created innovative regional marketing initiatives to Improve Focus market share performance in the industry’s most competitive car segment, moving from #6 to #5 while maintaining vehicle margins and profitability targets.
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Sync Marketing ManagerFord Motor Company Mar 2008 - May 2011Dearborn, Michigan, United States• Directed the launches of Ford Exclusive “Smart Technologies” leveraging a $25M Marketing Budget.• Successfully launched 2011 Ford SYNC Voice Activated Systems & MyFord Touch (Exclusive Driver Connect Technology featuring Google Maps & MapQuest).• Partnered with DeWalt and Verizon to launch Ford Work Solutions on Ford F-Series, Transit Connect and E-Series Vans. These in-vehicle technology solutions featured an In-Dash Computer, Tool Link RFID Tracking, and a Crew Chief Telematics Fleet Management System.
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Sales Operations And Regional Marketing ManagerFord Motor Company Nov 2005 - Feb 2008Kansas City, Kansas, United States• Led our Ford Sales Team to the achievement of #1 vehicle wholesale region in the country at 199% of objective and #2 region in overall retail car and truck market share.• Partnered with our Dealers to develop innovative sales and stocking strategies on key volume vehicle lines (F-Series, Super Duty, Escape and Focus) to exceed regional sales goals and deliver $7.4B in revenue to Ford Motor Company. • Managed our sales and customer service relationship with 247 Ford Dealer partners.• Guided the strategy and planning for 7 independent Ford Dealer Advertising Committees with $3.9M in annual funding to maximize consumer reach by transitioning from traditional media to new digital and search-based advertising.
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Marketing Manager, Mustang / Ford Gt / ThunderbirdFord Motor Company May 2002 - Oct 2005Dearborn, Michigan, United States• Championed our communications and advertising partnership to create an innovative Go-to-Market Strategy and Halo Marketing Campaign capitalizing on the brand equity of two “Ford Legends” to launch the Ford Mustang and Ford GT.• Managed an $80M retail launch budget. • Delivered 2004 Mustang vehicle line profits of $560M.• Led our Advertising and Launch Teams in the creation of industry leading advertising spots ("Field of Dreams" and "The One”) and unprecedented media coverage with unique launch events like our Mustang Media Blitz.• Directed several cross-functional teams delivering unique product content, packaging, and pricing to support new innovative product offerings (Mustang Mach1, Mustang 40th Anniversary Edition, $5/Day sales event).
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Global Trade Show Manager, Affinity Marketing Manager & Aftermarket Alliance ManagerFord Motor Company Nov 1997 - Apr 2002Dearborn, Michigan, United States• Managed Ford Motor Company Operations for all 10 Global Auto Shows including Detroit, New York, LA, Chicago, Paris, Frankfurt, London and SEMA Show in Las Vegas.• Developed Show Strategy to integrate and support the marketing needs of Ford Motor Company portfolio of brands (Ford. Lincoln, Jaguar, Land Rover, Volvo, Aston Martin, Mazda).• Championed Ford Motor Company relationship with Aftermarket Suppliers and the Specialty Equipment Market Association (SEMA). • Orchestrated the development of structured Technology Initiatives with key Aftermarket partners to share engineering data (Ford/SEMA Technology Initiative) to deliver performance part integration and development to factory specifications on Ford Mustang and F-150.
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Ford Sales Division And Ford Customer Service Division (Chicago Region)Ford Motor Company Oct 1988 - Oct 1997Chicago, Illinois, United States• Managed and supported more than 300 Ford and Lincoln/Mercury Dealers in the Chicago Region.• Served in multiple roles across both Ford Sales Division and Ford Customer Service Division as a Customer Service Representative, Field Zone Manager and Regional Department Manager.
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Marketing, Credit And Collection OperationsAssociates National Bank Jan 1987 - Sep 1988• Studied and trained in all aspects of Credit Card Marketing, Lending, Collections, and Operations.
Paul Russell Skills
Paul Russell Education Details
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Marketing
Frequently Asked Questions about Paul Russell
What company does Paul Russell work for?
Paul Russell works for Xperience Communications
What is Paul Russell's role at the current company?
Paul Russell's current role is Services Business Entrepreneur | Automotive Sales & Brand Marketing Expert | Senior Sales Operations Manager | Vehicle Technology Advocate & Freelance Contractor | Seeking Roles in Consumer Marketing Engagement.
What is Paul Russell's email address?
Paul Russell's email address is pj****@****hoo.com
What schools did Paul Russell attend?
Paul Russell attended Miami University.
What are some of Paul Russell's interests?
Paul Russell has interest in Kids, Cooking, Exercise, Gardening, Traveling, Outdoors, Electronics, Home Improvement, Shooting, Crafts.
What skills is Paul Russell known for?
Paul Russell has skills like Cross Functional Team Leadership, Product Marketing, Automotive, Marketing Strategy, Product Development, Vehicles, Competitive Analysis, Product Launch, Brand Management, Consumer Marketing.
Who are Paul Russell's colleagues?
Paul Russell's colleagues are Dawn Rosen, Tom Ivezaj, Maria Enuer Chavarro Castañeda, Lisa Morris, Xiaopeng Wang, Jim Charlton, Lindsay King.
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Paul Russell
Mergers & Acquisitions At Exxonmobil; Managing Director At Texas Main Street PartnersSpring, Tx1exxonmobil.com -
Paul Russell
Acton, Ma3gmail.com, imprivata.com, censinet.com3 +161758XXXXX
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Paul Russell
Loganville, Ga4philips.com, yahoo.com, gmail.com, speech.com -
Paul Russell
Greater Chicago Area
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