Paul Sain Email & Phone Number

United States

Remote

• Licensed senior service representative assisting Personal and Commercial lines clients and agents. • Processing endorsements, cancellations, rewrites, reinstatements, manual renewals, and creating Certificates of Insurance.• Assess and price renewals, new business and endorsements for General Liability, Property, Inland Marine, Auto, Liquor Liability, Umbrella, Workers Compensation, Professional Liability, E&O, D&O, Surety Bonds, Event Insurance, including Excess and Surplus Lines providers.• Working with businesses to ensure all commercial exposures are protected and in compliance.• Cross-selling all possible lines and thoroughly educating the value of coverages, packages, services, and features of the various carriers.• Working independently and in a team environment to collaboratively solve problems.• Adapting to new processes and procedures as the business grows, while always providing excellent customer service and verbal/written communication skills.• Leading and mentoring new employees, assigned to team Help Box as a source of knowledge.

Chandler, Arizona, United States

• Commercial lines specialist, working directly with Allstate Agents to develop a profitable book of business by effectively prioritizing workflows, utilizing resources, identifying risk classes, and filing proper documentation to undermine E&O exposures.• Underwriting responsibilities include: reviewing and evaluating incoming applications for small business risks including contractors, restaurants, janitorial exposures, retail, salons, trucking, and many more. • Leverage strong analytical skills to assist in formulation and implementation of highly productive and profitable processes and procedures.

Gilbert, Az

• Skilled in all aspects of the sales process; effectively overcoming objections to gain business, creating solid client relationships through consistent follow-through, setting proper expectations, and advocating for client issues by bridging internal departments when necessary.• Selling and servicing technology products & services to small businesses and consumers.• Use an educational approach when handling post-sale technical customer service issues to fulfill one-call resolution and increase customer satisfaction.

Scottsdale

• Underwrite applications/cancellations/endorsements for Flood Insurance per FEMA/NFIP guidelines.• Review all underwriting information to include applications, photographs, elevation certificates and third-party internet resources to correctly underwrite the policy.• Finding solutions for escalated calls from both Agents and Customers.

Mesa

• Inbound call center environment taking first notice of loss for Auto, Home and Renters policies.• Properly documenting facts of loss and parties involved, determining any fraud indicators.• Consistently exceeding company goals for accuracy, efficiency, and service quality.

Education record

Education record

Education record