Responsible for the Workplace Service globally across QBE. Supporting over 20,000 colleagues, partners and 3rd parties across 5 regions and 37 countiesAccountable for defining the strategy, delivery of transformation and the ongoing operational support of the service. Scope includes the • Fat/Thin Client • Application Packaging• Directory Services • Messaging and CollaborationLeading a global team split across Australia, Europe, North America and South America.

Leading a team of technical experts accountable for the ownership of Infrastructure across a number of external suppliers. Includes responsibility for:• Strategy• Life-cycle Management• Infrastructure Optimisation• Supplier Governance

Leading a team of 160 people across the UK and offshoreAccountable for a £47m budgetSupport of 27,000 desktops/laptops across 24 countriesResponsible for:• Application packaging & testing• Software deployment across 24 countries• Endpoint protection across 24 countries• Local Desktop support across UK, Ireland, North America• Build standards and management• Hardware asset management• Software asset management • Desktop and data centre software licensing• Executive support• IT ordering• Change delivery• Mobile device management• Workplace strategy• Mobile strategy• BYOD/CYOD strategy• Supplier management

Leading a team of 50 people across the UK, Europe and OffshoreResponsible for:• Global client design• Application packaging & testing• Software deployment across 24 countries• Endpoint security• Remote support• Mobile strategy• Mobile Device ManagementKey Achievements Included:• Aligned standards across UK, Italy, Canada and North America• Developed and delivered Workplace Strategy including investment business case

• Responsible for leading a team of 200 people across 10 UK and 2 offshore locations; • Managed a budget of over £25m; • Managed numerous suppliers both onshore and offshore; • Provided desktop support to over 25,000 users across the UK and 10 international locations;• Provided Infrastructure services for £10bn franchise Joint Venture;• Responsible for asset management and software licence complianceKey achievements included:• Transformation of the desktop service improving service, improving customer satisfaction and reducing TCO by over 45%.• Benchmarked as World Class;• Reduced print TCO by 50% through fleet optimisation and rationalisation;• Achieved FAST Gold accreditation for software compliance;• Software licence compliance risks at their lowest ever and governance in place to intercept and control risks;• In-sourced two desktop support functions from external suppliers;• Set up desktop remote support offshore service in India• Technical authority for Office 365 migration from in house services

Delivery of:Technical ConsultancyTechncial StrategyBusiness Strategy

Numerous IT technical,operational manangement and project roles.