Converted telephone and email customer queries into orders (BOSS, BOPIS and Standard Delivery or Mixed) valued approximately ten thousand Canadian dollars on quarterly basis in COM (order management system).Demonstrated collaborative order fulfillment approach with DFC (Direct Fulfillment), MDO/3PL (Go pro), Drop Ship vendors (Skip Dishes) to achieve better customer reach and store revenue targets.Facilitated upselling activities for Home Depot credit card products, concurrently engaging with the credit team regarding the approval process, while adhering to established protocols for verifying physical KYC (Know Your Customer) documentation and related information in accordance with procedural guidelines.

Professionally handled bilingual phones queues on technical issues of B2B and B2C customers in call center environment around 15 to 20 calls with AHT (Average handling time of 20 to 30 min) with a 90 % FCR (First call Resolution). Ensured compliance with company policies by proposing enhancements to processes across various departments based on recurring issues identified through customer interactions, claims, resolutions, and the fulfillment of rented equipment for television and internet services, in accordance with established quality standards and industry best practices.Effectively transformed prospective call inquiries totaling $15,000 Canadian dollars into a customer base within the B2C sector, by providing compelling pricing options for internet plans, coupled with TV and home phone subscriptions, as well as offering rental equipment on a monthly basis.