City Energy was founded in December 2010 with a mission to eradicate fuel poverty, remove carbon and give our customers warmer homes. We work on behalf of utility partners, councils, landlord associations and private homeowners delivering heating, renewables and insulation programmes. We adopt the latest energy-efficient technologies, putting you – our customers – at the heart of everything we do.Our vast installer network of accredited engineers and surveyors have all undertaken the highest levels of training to ensure they reach our customer expectations – providing you with a first-class experience. Our accreditations include the Gas Safe Register and PAS 2030. In accordance with our ‘right first time’ approach, all measures are completed in full compliance with the design specifications, ECO standards and manufacturer’s instructions.

Acquired by HomeServe Oct 2022

At CET we focus on listening to, and shaping bespoke service around, the needs of UK insurers and loss adjusters. Customer service excellence has always been one of the driving forces behind our continued commitment service improvement.However, it is our innovative use of technology that is a key differentiator in the market, generating process efficiencies and improving the customer experience. From revolutionary job management applications to online customer portals and mobile claims tracking, CET is a truly digital enterprise.Operating on a platform of quality and accreditation, underpinned by our Customer Charter, our standards are uncompromising. We are dedicated to providing the best quality service first time and every time.We believe in championing the customers’ cause; in keeping them informed and in building open and transparent relationships that exceed expectations.Our experience in the infrastructure and insurance fulfilment markets enables us to offer a uniquely comprehensive range of outsourced services to our clients in the insurance sector.Our comprehensive range of services include home emergency response for urgent property defects, cash settlement of claims and nationwide investigation and testing services;

(Acquisition of Home Energy Services)Anybody who has watched as a burst pipe sends water pouring through the ceiling knows how stressful a domestic emergency can be. It's a fact that 86% of homeowners have suffered a domestic emergency at some point, but home emergencies aren't covered by most household insurance policies and it is often hard to find a reliable, affordable tradesman in an emergency.These are precisely the needs that HomeServe set out to address when it was established in 1993. We have built a network of experienced, committed tradespeople, offering customers the reassurance of approved engineers, a prompt response, generous cover and claims limits and the convenience of having one number to call in an emergency.Over time, we have expanded our home assistance membership products from our original plumbing and drainage cover to include electrics, HVAC (heating, ventilation and air conditioning), water supply pipe, gas supply pipe, pest infestations and locksmith services.We continue to expand our partner base, and now work with more than 700 utility providers and other strategic partners that display a close affinity with our products.Recognising that homeowners the world over face the same problems, we now operate in the UK, North America, France, Spain and through a joint venture in Italy. We now have more customers in North America than the UK and with 8.2 million customers worldwide, we are continuing to grow.The next stage of our development is to expand from one business line to four, helping us in our vision to become the world’s most trusted provider of home repairs and improvements:

Acquired by HomeServe PLCHome Energy Services offers a range of central heating maintenance, installation and boiler repair solutions. Originally a division of the energy company E.on, Home Energy Services became an independent company following a private equity backed management buyout in April 2013.The organisation aims to be recognised as a leading and trusted provider of home assistance services, offering straightforward, round-the-clock care and protection through a range of home maintenance solutions, offered at a competitive price. Our customers can relax knowing that all our engineers are fully qualified, Gas Safe registered and CRB checked. With our own fleet of vehicles carrying a wide range of central heating parts, our engineers are equipped to deal with the needs of our customers.We believe that our boiler and central heating care plans are incredibly good value for money. We are listed on Money Saving Expert, UK Power and Money.co.uk. In addition, we are particularly pleased with our consistently high ranking on Money Supermarket.

Anybody who has watched as a burst pipe sends water pouring through the ceiling knows how stressful a domestic emergency can be. It's a fact that 86% of homeowners have suffered a domestic emergency at some point, but home emergencies aren't covered by most household insurance policies and it is often hard to find a reliable, affordable tradesman in an emergency.These are precisely the needs that HomeServe set out to address when it was established in 1993. We have built a network of experienced, committed tradespeople, offering customers the reassurance of approved engineers, a prompt response, generous cover and claims limits and the convenience of having one number to call in an emergency.Over time, we have expanded our home assistance membership products from our original plumbing and drainage cover to include electrics, HVAC (heating, ventilation and air conditioning), water supply pipe, gas supply pipe, pest infestations and locksmith services.We continue to expand our partner base, and now work with more than 700 utility providers and other strategic partners that display a close affinity with our products.Recognising that homeowners the world over face the same problems, we now operate in the UK, North America, France, Spain and through a joint venture in Italy. We now have more customers in North America than the UK and with 8.2 million customers worldwide, we are continuing to grow.The next stage of our development is to expand from one business line to four, helping us in our vision to become the world’s most trusted provider of home repairs and improvements:

Ideal Boilers was founded in 1906, meaning that we have over 100 years of providing the best quality boilers to our customers continually working to meet ever-changing domestic heating needs. Taking boilers from basements into kitchens in the 1920s, through to introducing pioneering high-efficiency technologies, we continually deliver reliable products designed with our customers in mind.Today, Ideal remains at the forefront of the domestic and commercial heating markets, leading the industry in setting new standards and challenging technological boundaries. Our company remains true to its founding principles of quality, innovation and value – building on its rich heritage as we look to the future.