Paul Setzer Email & Phone Number

Greater Chicago Area

Gurnee, Il

• Manage the Geek Squad check-in and check-out experience for customers and present complete solutions.• Coach the sales team on product operation and compatibility.• Build trust and explain services and technology to help meet all customer needs.• Troubleshoot and repair issues related to virus infections and software configurations on an operating system based level.• Extensive knowledge of services, technology and business group strategies.• Perform customer training on Microsoft Office, Mac OS, Windows (Vista and above) and Anti-Virus software.

Lincolnshire, Il

• Act as primary client interface for Gentran Integration Server related EFT setup and support.• Support and resolve issues related to EFT/EDI transfers across multiple platforms and conduct root cause analysis.• Investigate and respond to issues reported by clients and vendors relating to data exchange and file content.• Assist in preparation of product upgrades and new application installations for use with multiple forms of electronic data exchange.• Prepare for FTP to sFTP conversion and implement PGP or GPG data protection processes for all electronic transmissions.• Lead conversion of dialup file data exchange to VPN and Internet based FTP and sFTP protocols.• Manage file transfer setup requests from origination to completion for internal and external clients.• Improved turnaround time for EDI transfer setups by standardizing job code examples. • Selected as a core team member for Disaster Recovery and product evaluation testing and implementation.• Facilitated the use of PGP/GPG data encryption for all Internet based FTP transfer processes.• Rolled out Windows based file transfer platform for the United Kingdom and European locations for FTP and AS400 interfaces.• Primary and back up for on-call issues relating to EDI system and transfers.• Implemented Gentran Integration Server Training program and trained team members on configuration and process setup for data exchange.• Worked directly with Sterling Commerce and instructed Connect:Enterprise Gateway sessions at their global client conference.• Collaborate and partner with internal and external clients and vendors to develop communication sessions for electronic file exchange.• Initiate and oversee documentation creation and updates for all aspects of E-commerce.• Recognized for multiple customer service awards.

Lincolnshire, Il

• Provide general support to resolve technical issues reported by internal and external associates, clients, and vendors.• Support both software and hardware issues across multiple operating systems and locations.• Responsible for creation, set-up, and support of remote access software allowing internal associates access to systems.• Acted as team lead and trained new team members.

Lake Bluff, Il

• Directed sales of office machines, computers and networking equipment.• Provided technical support and training to customers on computers and software.• Managed all aspects of sales and delivery of office equipment.• Directed sales strategy and monitored day-to-day sales representative activities.• Provided excellent customer service to customers.

Lake Forest, Il

• Managed a staff of five assistant managers and 30 crew members.• Responsible for general operations including financial planning, scheduling, staffing, and ordering.• Facilitated manager and employee training.• Promoted from crew to store manager – worked in multiple store locations.

4 Year Standard Diploma, Business

Activities and Societies: Football Team, Basketball Team, Track Team

Office Product Sales, Sales

Basic, Intermediate And Advanced Operations Certificates, Business Management

BOC Certified IOC Certified AEC Certerfied

Product Specific Training, E-Commerce/Electronic Commerce

• Gentran Integration Server • Connect:Enterprise (STRACS) • Connect:Enterprise Gateway • Connect:Direct (NDM)