Paul Setzer Email & Phone Number

Greater Chicago Area

Gurnee, IL

• Manage the Geek Squad check-in and check-out experience for customers and present complete solutions.
• Coach the sales team on product operation and compatibility.
• Build trust and explain services and technology to help meet all customer needs.
• Troubleshoot and repair issues related to virus infections and software configurations on an operating system based level.
• Extensive knowledge of services, technology and business group strategies.
• Perform customer training on Microsoft Office, Mac OS, Windows (Vista and above) and Anti-Virus software.

Lincolnshire, IL

• Act as primary client interface for Gentran Integration Server related EFT setup and support.
• Support and resolve issues related to EFT/EDI transfers across multiple platforms and conduct root cause analysis.
• Investigate and respond to issues reported by clients and vendors relating to data exchange and file content.
• Assist in preparation of product upgrades and new application installations for use with multiple forms of electronic data exchange.
• Prepare for FTP to sFTP conversion and implement PGP or GPG data protection processes for all electronic transmissions.
• Lead conversion of dialup file data exchange to VPN and Internet based FTP and sFTP protocols.

Lincolnshire, IL

• Provide general support to resolve technical issues reported by internal and external associates, clients, and vendors.
• Support both software and hardware issues across multiple operating systems and locations.
• Responsible for creation, set-up, and support of remote access software allowing internal associates access to systems.
• Acted as team lead and trained new team members.

Lake Bluff, IL

• Directed sales of office machines, computers and networking equipment.
• Provided technical support and training to customers on computers and software.
• Managed all aspects of sales and delivery of office equipment.
• Directed sales strategy and monitored day-to-day sales representative activities.
• Provided excellent customer service to customers.

Lake Forest, IL

• Managed a staff of five assistant managers and 30 crew members.
• Responsible for general operations including financial planning, scheduling, staffing, and ordering.
• Facilitated manager and employee training.
• Promoted from crew to store manager – worked in multiple store locations.

4 Year Standard Diploma, Business

Activities and Societies: Football Team, Basketball Team, Track Team

Office Product Sales, Sales

Basic, Intermediate And Advanced Operations Certificates, Business Management

BOC Certified IOC Certified AEC Certerfied

Product Specific Training, E-Commerce/Electronic Commerce

• Gentran Integration Server • Connect:Enterprise (STRACS) • Connect:Enterprise Gateway • Connect:Direct (NDM)