Paul Sherman Email and Phone Number

• Onsite management of Cisco Suite of Applications and Networking Services • Implementation of assigned client projects by drawing on various prior technical experience. • Maximization of infrastructure performance through proactive network design and monitoring• Develop and maintain accurate and timely documentation for clients. • ESXI Linux and Windows server administration, including creations, changes, and optimizations• Dell PowerEdge server, IDRAC password resets for security hardening and utilization• VSphere high availability, vmotion testing by utilizing maintenance mode during maintenance window and change request• VSphere Windows server hard drive space changes per change requests• GPO creation for installation and upgrade of Cylance antivirus on endpoints that authenticate to the network after being absent more than 60 days.• Daily monitoring of Cambium Networks wireless access points• Efficiently handled numerous service tickets in Service Now to provide and modify user access rights, ensuring proper permissions for network shares and server resources through Active Directory.• Installation of software on servers per ticket requests• Manage Engine utilization for making changes to Active Directory, Servers, and computers in network.• Production of up-to-date records of clients’ networks as they grow. • Maintenance, configuration, and monitoring of virus protection software and email applications. • Maintenance and administration of computer networks and related environments including systems software, hardware, and configurations• Performance of disaster recovery operations and data backups when required• Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems. • Replacement of faulty infrastructure hardware components when required • Operation of master consoles to monitor the performance of infrastructure and computer systems.

• Monitor and manage the health and performance of systems and servers. • Conduct regular system updates, patches, and optimizations.• Administer and maintain virtual server environments, with a specific focus on Hyper-V.• Troubleshoot and resolve issues related to virtual Windows 2019 servers.• Manage and optimize telephony systems, particularly Cisco and Meraki.• Address telephony-related concerns and ensure seamless communication.• Utilize expertise in Dell hardware for effective administration and troubleshooting.• Leverage knowledge of iDRAC or Avamar for enhanced hardware management.• Lead or contribute to migration projects and business implementations.• Collaborate with cross-functional teams to ensure smooth transitions.

• Assist with setting and implementing the strategic direction for information security initiatives, processes and standards. • Builds, configures, deploys, and supports current technologies and devices designated to specific service populations.• Managesa large enterprise environment utilizing Win 10, Active Directory and Azure.• Utilizes strong technical skills and experience in various disciplines to resolve complex infrastructure integration barriers and issues.•Provide 3rd level (escalation) support and coordinates resolution to both hardware and software issues. •Builds relationships and collaborates with other groups and functions across IT to ensure all operations and visions are aligned• Daily utilization of Azure (PIM) privileged identity management role assignments to perform various tasks.•Granting access to various groups, and password resets, for on premise active directory accounts in Azure Ad Admin console, RBAC (role based access control), per ticket requests.•Azure Multi factor authentication (MFA) resets for customers phones, registered inside DPS Intune program•Work in Microsoft 365 Admin center, to make changes to spam filter to allow and block email addresses and domains.• Work in Microsoft 365 Admin center to retrieval old and deleted groups for restoration in Teams.• Utilization of Exchange PowerShell to make changes to customers email accounts, for storage and message usage. Support internal run and maintenance activities, including remote monitoring and management system, respond to alerts, monitor health and seek improvement opportunities.• Utilizes PowerShell and general scripting experience to automate processes and functions.• Daily management of Intune, domain joined and managed endpoints (computers, laptops, phones, tablets) for entire school system.•Manages Client Settings, Security Admin users, roles, scopes, accounts and certificates and be responsible for Distribution Points and Point Groups.

• Troubleshoot and provide proactive support for 2000 production and non-production, on premise and cloud application, web, database, and domain controller servers, across 28 domains, ensuring full compliance of the Service Level Agreements (SLA).• 24/7/365/on-call support of Azure and VSphere virtual servers, providing maintenance and management of set servers.• Responsible for providing project details, standard operating procedures, setting standards and policies around middleware administration.• Created and maintained On Premise Active Directory user accounts and security groups, and furnished that access across 2000 plus virtual servers.• Worked in Azure Active Directory to create new user accounts and grant access to different Azure groups across entire infrastructure.• Resolved issues for Certificates, IIS, DNS, DHCP, Data share, log file, and other common server issues.• Coordinated with web, developer, patching and other teams, to resolve outage issues in group calls, as server team representative.• Daily usage of CyberArk pam accounts, to traverse all servers across entire infrastructure.• Emergency restoration of production Azure servers, during patch team maintenance windows.• Created backup of Azure servers, and made unique changes based on change management requests.•Supported Data backup environment, utilizing Rubrik, Azure backup, and Barracuda, data backup solutions software. •Coordinates and schedules changes to Azure and VSphere servers, through change management procedures. •Implement changes to Azure servers, utilizing Azure backup, and appropriate pricing structures in Azure for changes.• Maintains an up-to-date technical and practical knowledge and understanding of system testing and analysis.•Troubleshoots and resolves complex issues that involve the core operating system components, performing root cause analysis on servers, for service interruption and implementing preventative measures.

• Supported field sale teams, with technical knowledge pertaining to customer’s Modern Desktop and Modern Workplace deployments.• Researched and supplied knowledge and experience in deploying modern desktop management solutions using Windows 10 and Intune, Azure Active Directory and other Modern Workplace workloads• Proactively monitored a Microsoft support alias for questions from field sellers• Triaged questions and researched answers in online tools, through in-house technical community or through SMEs, and provided fast accurate and helpful response back to field sales• Recorded and tracked, by case number, and documented requests and solutions into a knowledge base, including all successful and unsuccessful decisions made, and actions taken through to the final resolution.• Regularly updated clients and followed up with SMEs to drive to conclusion.• Created daily reports available in a PowerBI Dashboard•Researched, investigated, and supplied solid information and answers, for questions pertaining to, design and deployment of, Microsoft cloud technologies such as Azure AD and OMS, application packaging and software distribution, compliance monitoring and reporting, Security Patch management: Intune, Azure AD, Cloud App Security, Office 365, Enterprise Mobility Suite and including: Office clients; SharePoint/OneDrive for Business, Exchange; Skype for Business; Teams; Security, Yammer; Project; Visio; Power BI; Delve Analytics, Windows Server including: Hyper-V, Azure IaaS, PKI, Active Directory and SQL.• Demonstrated excellent written and verbal communication skills with the ability to present ideas in user-friendly language

• Provide daily maintenance of Windows 2008 and 2012 production and developmental environment servers.• Monitor helpdesk ticket software, prepare change requests for server modifications, and attend CAB meetings to implement changes.• Provide configuration and maintenance assistance, in the deployment project, of new HP DL 380 Gen 10 servers...• Configure RAID configurations on new HP DL 380 Gen 10 servers.• Provide sound knowledge of GPO, testing and modifications, DNS, DHCP, PowerShell and networking technology.• Exhibit daily skillset in working independently, and collaboratively, with and across functional teams.• Provide daily execution in, strong planning, analytical, problem solving and organizational skills...• Responsible for building, configuring and maintaining VMWare Hosts, Data Stores, and Virtual servers.

Provide configuration and maintenance assistance, in the deployment project, of new Dell laptops, running a Hyper-V image of windows 10 operating system, for (PAW) Physical Access Workstation, utilization.• Deploy, and train users on how to use (D2D), virtual workstations, to perform daily work tasks, and negate possibility of computer based threats.• Provide daily maintenance, problem resolution, and support of PCI, NERC, and Corporate, windows 2003, 2008, 2012, and 2016 servers.• Exhibit daily skillset in working independently, and collaboratively, with and across functional teams.• Provide daily execution in, strong planning, analytical, problem solving and organizational skills...• Responsible for building, configuring and maintaining Windows 2016 Server, jump servers, monthly NERC Sustain activities evaluating, testing, implementing vulnerability patches for OS and servers for Tripwire, CyberArk and Jump Servers• Provide daily handling of support issues as it relates to hardware, operation systems and configurations• Responsible for maintaining data integrity of various Dell PowerEdge servers.• Perform monthly patches and extensive documentation for regulatory compliance organization.• Ensure server security is in accordance with established standards and best practices.

• Provide first, second, and third level support, for servers, computers, printers, networks, firewalls, Legacy AS 400 systems, VPNs, and other security products, resolving hardware/software problems, inside a datacenter for a large conglomerate of credit unions• Diagnose and quickly resolve a wide range of computer related issues, for enterprise Applications hosted on Dell Power Edge Windows Server 2008/2012/2016, such as Exchange, Active Directory, Veritas Backup, and Symantec AV.• Maintain enterprise applications running on Microsoft Terminal Services.• Maintain server passwords by utilizing CyberArk web tool on jump server.• Track and monitor servers, firewalls, and circuits through Solar Winds MSP RMM, and Ops Manager web tools...• Create, and maintain Vasco VPN token accounts, through Vasco website.• Configure and prepare all new computers and laptops, with windows 7, and 10 images, that are preordered for credit unions.• Troubleshoot routers and dedicated MPLS circuits, to ensure network connectivity in a LAN/WAN environment.• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems.• Maintain support for Windows 7, Windows 10, Microsoft Office (on premise versions and O365) and any other authorized desktop applications.• Interact with numerous computer platforms in a multi-layered client server environment.• Perform analyses of customer security needs and recommend, design, and implement secure server and network environments. • Participate in various client projects intended to continually improve/upgrade network infrastructures and performing planned system changes and upgrades. •Participate as a team member in concurrent datacenter project initiatives, coordinating with internal credit union owners and outside resources as needed.

• Responsible for creation of inner office Novell GroupWise email accounts, on email server.• Responsible for Active Directory user account creations, password resets, modifies, and changes per request.• Responsible for maintaining Active Directory group permissions for objects, files, and folders.• Responsible for maintaining Active Directory printer group permissions, and changes per request.• Travel to numerous locations inside city’s infrastructure, to resolve computer related issues.• Configuration of large inner office Xerox printers, to be utilized on city’s network.• Utilization of System Center 2012 R2 Configuration Manager (SCCM), to image and service windows seven desktops, laptops and tablets, with computer related issues, and software pushes.• Password resets for cities in-house payroll websites.• Utilization of city’s in-house VOIP phone website to manage the voicemail boxes for citywide VOIP desk phones. • Monitoring of cities Solar Winds website, to check internet connectivity for various buildings, in cities infrastructure.• Utilization of Novell E Directory to reset Novell account passwords.• Monitoring of cities File Server, to ensure customer’s personal data is present and accessible, while logged into the network.• Daily work on multiple concurring assignments, with changing priorities.

• Hands on training in the support, install, maintenance, upgrade, and troubleshooting of both physical and virtual servers, for the U.S. Army, Dept. of Defense network.• Participation in various client projects intended to continually improve/upgrade server and desktop environments.• Travel to different parts of the army base, to resolve Dell Power Edge server issues, under supervision of senior server technician.• Provide participation in the installation, maintenance and upgrades of Server equipment.• Monitor and provide support for Backup Exec 2010 software.• Provide direct tier 3 level customer support, for desktop and service desk technicians, through the Remedy ticketing software.• Basic utilization of PowerShell scripts using the PowerShell ISE software.• Maintain approved Microsoft Office Suite, Microsoft SharePoint, Bitlocker, and Exchange software’s.• Daily working on multiple concurrent assignments with changing priorities. • Providing patch and vulnerability patch measures for 7600 base wide army computers• Providing computer quarantine and remediation procedures in Active Directory for 7600 computers army base wide.• Provide print servers and print queue management inside of active directory for 7600 computers army base wide.

• Assist in providing resolutions for server, email, and tape backup issues, for 65 UAW area offices.• Assist in the configuration and deployment of Windows 2000, 2003, and 2008 based servers, and Checkpoint Firewall devices.• Assist in the installation and configuration of Windows Seven base load, on new Dell desktop computers.• Actively complete set number of assigned new Windows Seven computers inside an area office rollout.• Provided support for making moves, adds, and changes, in Active directory, to objects, groups, and file permissions, based on customer’s needs.• Helped customers maintain proper utilization of their inbox, pertaining to inbox messages, and PST files inside of Microsoft outlook.• Assist in the resolution of inner office computer and server issues.• Remotely connecting into servers and computers, to move, check, and restore data, and provide resolutions to problems.• Assist in helping restore backup tapes and data, network connectivity for area offices, and server and pc health issues for 65 UAW offices.

• Got team ready for assignment, by outlining tasks to be completed, and planning routes to get assignment streamlined.• Located all wireless survey equipment and performed an inventory of all equipment.• Configured Dell laptops, with site survey software, and mounted wireless access points on movable mount brackets.• Performed war drive with Wi-Spy 2.4 and 5.0 Spectrum Analyzer USB Adaptors.• Went into all rooms, on assigned floors, and mapped routes, and connectivity signal strengths.• Froze the results of the surveys, and access point strengths, inside of the survey software.• Reported results of the wireless surveys, and war drives to appropriate supervisors• Put equipment back into cases and boxes it came in and shipped it back to company that provided it.