Paul Shershen Email & Phone Number

West Hazleton, Pennsylvania, United States

Responded to catastrophe and daily claims, conducting fieldwork, and traveling to claim locations as neededConducted thorough inspections of residential and commercial properties, using advanced software to write accurate estimates for repairs in accordance with FEMA NFIP guidelinesMaintained regular communication with policyholders to investigate, determine coverage, and adjust all elements of property loss claimsCoordinated with property owners, representatives, and contractors to secure necessary documentation and complete claims efficiently

Drums, Pennsylvania, United States

Conduct thorough research and analysis to provide accurate estimates tailored to each customer's needs.Utilize effective communication skills to discuss potential solutions with customers, ensuring clarity and understanding.Demonstrate empathy and active listening to address any concerns or questions customers may have during the estimation process.Offer transparent and detailed explanations of pricing, timelines, and project scopes to build trust and satisfaction.Maintain professionalism and positivity throughout interactions, fostering a positive customer experience.Adapt approach based on customer preferences and communication styles to enhance rapport and engagement.Utilize persuasive techniques to effectively close sales and secure agreements with customers.Showcase a track record of successfully converting leads into sales through strategic negotiation and relationship-building.Leverage product knowledge and industry expertise to instill confidence in customers and overcome objections.Follow up with customers post-sale to ensure satisfaction and address any additional needs or inquiries.