Paul Short Email and Phone Number
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Innovative IT Professional Specializing in AI, Automation, and Enterprise SolutionsExperienced IT professional with over a decade of demonstrated expertise spanning Managed IT Services, Systems Administration, Network Operations, and Business Development. In the past three years, I’ve evolved into a leader in AI integration and automation, leveraging cutting-edge technologies to deliver transformative solutions for businesses.Highlights of My Expertise:- Artificial Intelligence: Deep understanding of large language models (LLMs) from top providers such as OpenAI, Anthropic, Google, and Azure, including advanced concepts like tokenization, inferencing, RAG, and function/tool calling. Experienced in working with GPT-4o, real-time voice APIs, and fine-tuning AI models for custom solutions.- Automation and Integrations: Proven track record in building enterprise-grade applications that seamlessly integrate with platforms via REST APIs. Skilled in designing data pipelines, implementing AI monitoring systems, and crafting tailored solutions that enhance operational efficiency.Prompt Engineering: Expertise in developing and testing advanced prompting strategies to optimize the performance of AI models across diverse use cases.- Full-Stack Development: Proficient in Python, React, and Next.js, with experience in handling authentication, testing, and deployment of robust applications.- Enterprise IT Solutions: Extensive experience in service desk delivery, ITIL best practices, network architecture, and incident management, complemented by a vCIO advisory role for clients.Key Achievements:- Spearheaded the growth of Grid4 Communications' Managed IT Services division, selecting and implementing best-in-class tools to position the company as an industry leader.- Built AI-powered tools and applications that leverage LLMs for intelligent workflows, improving decision-making and automating repetitive tasks for clients.- Developed and deployed integrations that bridge AI capabilities with enterprise platforms, enabling organizations to unlock the full potential of their IT investments.Driven by a passion for continuous learning, I stay at the forefront of emerging technologies by studying research papers, exploring open-source AI projects, and applying innovative solutions in real-world scenarios. My goal is to merge technical expertise with strategic vision, ultimately advancing toward leadership role while helping businesses harness the power of AI and automation.
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Managed It Service Delivery And Implementation ManagerGrid4 Communications Jan 2018 - PresentAs a key leader in Grid4 Communications' Managed IT Division, I have played a pivotal role in building and scaling the division from its inception. My efforts span technical innovation, client strategy, and operational excellence, with a focus on delivering tailored IT solutions and exceptional service.Key Contributions and Achievements:- Managed IT Services Growth: Instrumental in shaping the division’s vision, selecting cutting-edge tools, and developing robust service offerings that positioned Grid4 as a leader in the Managed IT Services space.- Service Delivery Excellence: Directed all aspects of service desk and project implementation, ensuring seamless onboarding, timely project execution, and ongoing optimization for client environments.- vCIO Advisory Role: Partnered with clients as a strategic technology advisor, guiding their IT investments, risk management strategies, and long-term roadmaps to align with business objectives.- Sales and Technical Integration: Collaborated closely with the sales team to craft customized IT solutions that addressed unique client challenges, driving significant revenue growth.- AI and Automation Integration: Introduced AI-based tools to streamline internal operations and enhance client services, leveraging automation to improve efficiency and scalability.- Client Relationship Building: Fostered enduring client relationships by delivering exceptional value, proactive communication, and consistent results.I thrive in dynamic roles that require a blend of technical expertise, strategic thinking, and client focus. My work at Grid4 reflects my passion for leveraging technology to empower businesses, improve operational efficiency, and deliver transformative solutions. -
Systems Engineer | Business System ConsultantApplied Imaging Mar 2016 - Apr 2017Grand Rapids, Michigan, Us• Execution of high-value network infrastructure projects for clients while also working in tandem with the Netsmart VCIO to develop a long-term strategic technology road-map for each managed client.• Assisted service team as an escalation point for difficult or high profile incidents, mentored junior staff on technical and customer service best practices. • Performed Network Discovery assessments and served as a pre-sales technical resource to augment the sales team throughout the sales process.• Served as the primary on-boarding resource during new client acquisitions. • Led several internal projects including an initiative in which I redesigned and implemented new Connectwise Service boards built around Connectwise best practices resulting in dramatically improved service delivery, operational efficiency and reporting capabilities for the management team,• Created and managed process and procedure documentation and assisted in development of security and technology best practice standards. -
Systems Engineer | Connectwise Admin | Kaseya AdminNtm National Technology Management Apr 2015 - Nov 2015Bingham Farms, Michigan, Us• Led the planning and implementation of NTM’s revised Helpdesk methodology which measurably increased client satisfaction levels and improved service delivery metrics across the board. • Led the re-implementation of Connectwise PSA through best practices and the introduction of automation routines via Connectwise Workflow rules. • Implementation of a more proactive and scalable approach to monitoring and maintaining our client's devices through the Kaseya platform.• Implementation of Brightgauge for reporting, data analytics and dashboarding capabilities.• Provided both remote and onsite technical support to the NTM client base across Southeast Michigan. -
Network EngineerUaw Retiree Medical Benefits Trust (Via Creative Breakthroughs, Inc) Oct 2014 - Apr 2015Ferndale, Michigan, Us• Provided onsite technical support to the Trust’s user base• Assisted in monitoring and managing the Trust’s mission critical applications and network infrastructure as a member of the IT Operations team.• Designed and implemented the Trust’s first ITIL based ticketing system(Solarwinds Web Help Desk) and provided training to other members of the Trust’s IT team as well as user training. -
Wearing Many HatsC-Net Systems, Inc. Nov 2013 - Oct 2014Shelby Township, Mi, UsMy primary areas of focus at C-Net Systems:• Increasing operational efficiency by leveraging automation and implementing processes to better utilize our primary tools: Autotask PSA and Kaseya RMM.• Implementation of more proactive monitoring and maintenance of our client's devices through our Kaseya platform.• Using my experience in the Managed Services arena to build our C-Net Managed Services offering as we prepare to transition away from the traditional Break/Fix model.• Constantly on the lookout for new processes and solutions to continually improve our Operations, Service Delivery and Customer Experience.• Using my problem solving skills to assist in resolving difficult or complex Problem and Incident tickets as needed. -
Noc Lead And Level 3 Service TechnicianEffortless 24/7 Apr 2013 - Oct 2013West Bloomfield, Michigan, UsPrimary Responsibilities and Notable Projects Include:- Proactive Monitoring of Client Environments- Implementation and Management of Effortless Core Services: Spam Filtering, Antivirus and Antimalware , Server Backup and Disaster Recovery, Patch Management- Implementation of Proactive Automation with Kaseya and Connectwise- Complete Kaseya Implementation and Ongoing Administration- Complete Connectwise PSA Implementation and Ongoing Administration- Integration of our core technologies(PSA, RMM, Backup, NMS etc)- Regularly assisted our Service Desk as a 3rd tier escalation point -
Project EngineerBischer Technologies Feb 2013 - Mar 2013Clinton Township, Michigan, Us- Met with clients to identify and discuss solutions that could better align their IT infrastructure with their business goals.- Level 3 escalation point for critical/complex issues for the service team- Assisted with the technical delivery on several projects -
Help Desk ManagerBischer Technologies May 2011 - Feb 2013Clinton Township, Michigan, Us- Managed a team of 4-6 remote troubleshooting technicians ranging from level 1 to 3 including reviews, vacation/sick time and hiring.- Stimulated customer satisfaction levels through consistent and reliable support, enforcing procedures and proper escalations.- Preformed emergency follow through on high priority technical issues or client relationship issues.- Dispatch coordination of onsite technical support for over 40 clients- Provided mentorship, training, and recommendations for my Help Desk team- Managed and tracked KPIs for the helpdesk team(time to close, open tickets over 7 days, average time per ticket, number of first call resolution etc)- Implemented and Managed our own internal Knowledge Base
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Technology Solutions ManagerMi6 Group Llc Jan 2010 - May 2011Holly , Mi, Us- Technical Product Demonstrations (Both Live and Recorded) for our client itControl Solutions Inc.- Presales Technical Training and Support for itControl Solutions Inc.- Development of various Implementation Guides for itControl Solutions Inc.- Lead Generation and Inside Sales for several clients- Market Research and Report Creation for several clients- Design and creation of Marketing Collateral- Implementation and Support of Mi6 Group’s complete IT Application Suite(Salesforce CRM, Cisco Webex, Hosted Exchange and more) for our whole team -
Professional Sales EngineerItcontrol Solutions Inc. Jul 2010 - Feb 2011As a sales engineer at itControl Solutions, I was responsible for working with our new partners during the implementation process, giving product demonstrations and handling any pre-sales technical questions.
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Technical Consultant And Lead TechnicianPinnacle Tech Usa Jun 2008 - Jan 2010- Leveraged my troubleshooting ability to provide Remote and Onsite IT support to clients across a large spectrum of technologies and Line of Business Applications - Regularly performed Network Audits for both existing and potential clients- Assisted in a number of Low Voltage Cabling Project-s- Development of our website using Joomla CMS- Assisted in the installation and support of multiple IP Video Surveillance projects- Complete implementation and ongoing management of our internal Avaya IP Office phone system- Led a 54 handset Avaya IP Office phone system deployment for Diagnostic Instruments.- Assisted and eventually led many server deployments and migration projects- Performed over 200 successful Desktop/Laptop deployments
Paul Short Skills
Paul Short Education Details
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Macomb Community College -
Eisenhower High School
Frequently Asked Questions about Paul Short
What company does Paul Short work for?
Paul Short works for Grid4 Communications
What is Paul Short's role at the current company?
Paul Short's current role is Innovative IT Professional Specializing in AI, Automation, and Enterprise Solutions.
What is Paul Short's email address?
Paul Short's email address is pa****@****ail.com
What is Paul Short's direct phone number?
Paul Short's direct phone number is +158659*****
What schools did Paul Short attend?
Paul Short attended Macomb Community College, Eisenhower High School.
What are some of Paul Short's interests?
Paul Short has interest in Design, The Killers (Band), Education, Science, Fashion And Style, Microsoft, Health And Wellness, Sports, Books, Business.
What skills is Paul Short known for?
Paul Short has skills like Managed Services, Networking, Troubleshooting, Business Development, Disaster Recovery, It Operations, Microsoft Office, Information Technology, Technical Support, Leadership, Network Administration, Marketing Strategy.
Who are Paul Short's colleagues?
Paul Short's colleagues are John Sanderson, Brad Phelps, Brandon Mannebach, Colton Vaughan, Austin Cates, Charlie Cassel, Kidane Frezgi.
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