Paul S. Email & Phone Number

United States

United States

Santa Clara, California, United States

As a Customer Success Manager, I have been instrumental in driving cross-functional collaboration and reshaping our company's approach to customer success.By closely collaborating with our Sales and Support teams, I align service offerings with customer expectations, contracts, and supply requirements. This strategic partnership allows us to tailor solutions to meet each customer's unique needs, ensuring comprehensive satisfaction.As a dedicated custodian of our substantial… Show more As a Customer Success Manager, I have been instrumental in driving cross-functional collaboration and reshaping our company's approach to customer success.By closely collaborating with our Sales and Support teams, I align service offerings with customer expectations, contracts, and supply requirements. This strategic partnership allows us to tailor solutions to meet each customer's unique needs, ensuring comprehensive satisfaction.As a dedicated custodian of our substantial portfolio of accounts, I skillfully manage approximately $1.4M in Net Recurring Revenue (NRR), consistently achieving remarkable quarterly results of around $350k. This tangible success underscores my unwavering commitment to driving exceptional outcomes for both our clients and our organization.Furthermore, I actively engage with the Support team, leveraging their expertise to swiftly troubleshoot and resolve customer issues. Through fostering a collaborative environment, we deliver seamless experiences and prompt issue resolution, enhancing overall customer satisfaction.In addition to my cross-functional collaboration, I have spearheaded the implementation of effective metric tracking and forecasting systems. This data-driven approach empowers us to prioritize accounts, make informed decisions, and drive optimal customer outcomes. By monitoring product utilization rates and promoting feature adoption, I enable customers to fully leverage our solutions.Proactively providing customers with well-defined roadmaps and growth forecasts, I facilitate their understanding of available options and potential for expansion. This proactive engagement has resulted in revenue growth and improved customer retention rates. Show less

San Jose, Ca

In the role of Business Systems Analyst, I served as the primary point of contact and provided comprehensive support for over 1000 employees, spanning across various departments such as sales, warehouse operations, and our sister Reyes Fleet business. I assumed full responsibility for all electronic systems and technologies, ensuring their smooth functioning and optimal performance. Additionally, I played a pivotal role in overseeing the decommissioning of two facilities, effectively managing… Show more In the role of Business Systems Analyst, I served as the primary point of contact and provided comprehensive support for over 1000 employees, spanning across various departments such as sales, warehouse operations, and our sister Reyes Fleet business. I assumed full responsibility for all electronic systems and technologies, ensuring their smooth functioning and optimal performance. Additionally, I played a pivotal role in overseeing the decommissioning of two facilities, effectively managing the process and minimizing disruptions.Furthermore, I was personally selected by the Director of Operations to spearhead the implementation of a new cloud-based picking system, encompassing data analytics and real-time tracking not only in my facilities but also outside my market area. This involved coordinating with multiple stakeholders, from distribution center administrators to facility General Managers and extending up to our Corporate IT team.Moreover, my scope of influence quickly extended beyond my San Jose office, as I took ownership of five distribution centers across the market unit, including Burlingame, Union City, Salinas, Santa Maria and Ventura. In this capacity, I fostered strong relationships with key stakeholders, demonstrating effective communication and collaboration skills.Throughout my tenure, I consistently exhibited a high level of dedication and professionalism, effectively managing IT operations and providing valuable support to facilitate the success of the business. Show less

Turlock,Ca

Played a vital role as a member of the top-performing IT team in healthcare, overseeing end user support for various departments such as Pre and Post Surgery, Cardiovascular Clinic, Operating Rooms, Urology Clinic, Medical Oncology, Critical Care Unit, Intensive Care Unit, Medical Discharge, Nurse Assisting, Medical Monitoring, and Respiratory Therapy. Supported each department efficiently by utilizing BMC Remedy Incident and Request ticketing platform. Assisted in the creation and continuous… Show more Played a vital role as a member of the top-performing IT team in healthcare, overseeing end user support for various departments such as Pre and Post Surgery, Cardiovascular Clinic, Operating Rooms, Urology Clinic, Medical Oncology, Critical Care Unit, Intensive Care Unit, Medical Discharge, Nurse Assisting, Medical Monitoring, and Respiratory Therapy. Supported each department efficiently by utilizing BMC Remedy Incident and Request ticketing platform. Assisted in the creation and continuous development of internal lean data, metrics charting, and projecting systems to ensure seamless operations across departments. Show less

Castro Valley, Ca

As an Information Systems Support Specialist, I served as the primary IT support resource for the entire business, working closely with all stakeholders to ensure an efficient and streamlined workforce. My responsibilities included serving as a systems administrator, with expertise in Active Directory, Exchange, vSphere, and Cisco ASA. Notably, I owned the successful implementation of the network infrastructure for a new office, and developed and maintained a system of asset control and… Show more As an Information Systems Support Specialist, I served as the primary IT support resource for the entire business, working closely with all stakeholders to ensure an efficient and streamlined workforce. My responsibilities included serving as a systems administrator, with expertise in Active Directory, Exchange, vSphere, and Cisco ASA. Notably, I owned the successful implementation of the network infrastructure for a new office, and developed and maintained a system of asset control and tracking for hardware resources. Additionally, I created a living standardization for new hire orientation and led a campaign to improve documentation of common help desk resolutions using an ESN/ESS (SocialText). To further enhance our IT service delivery, I administered our ManageEngine ServiceDesk Plus ticketing system to ensure that SLAs were met on 95% of tickets. Show less

Hayward, Ca

As a Desktop Support Technician, I provided technical assistance to over 800 students, faculty, and staff members by troubleshooting and repairing desktops, printers, and other hardware. I managed Active Directory to assist end-users with login credential issues, and oversaw the maintenance of print stations across the entire campus. Additionally, I played a key role in imaging classroom desktops, as well as the successful transition of inventory to be either recycled or donated for the entire… Show more As a Desktop Support Technician, I provided technical assistance to over 800 students, faculty, and staff members by troubleshooting and repairing desktops, printers, and other hardware. I managed Active Directory to assist end-users with login credential issues, and oversaw the maintenance of print stations across the entire campus. Additionally, I played a key role in imaging classroom desktops, as well as the successful transition of inventory to be either recycled or donated for the entire campus. Show less