Paul Smidstrup Email and Phone Number
Paul Smidstrup work email
- Valid
Paul Smidstrup personal email
Results-oriented professional with a strong track record of driving customer satisfaction, mitigating fraud risks, and ensuring regulatory compliance in the financial industry. Adept at leading teams to deliver exceptional customer service and implementing proactive measures to protect company assets. Seeking opportunities to leverage leadership, compliance, and fraud prevention expertise to drive operational excellence and enhance organizational success
Payfacto
View- Website:
- payfacto.com
- Employees:
- 112
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Operational SpecialistPayfacto Jun 2024 - PresentMontreal, Quebec, Canada
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Senior Customer Service ExecutivePaysafe Group Apr 2016 - Mar 2024• Improved customer satisfaction through service enhancements, reducing complaints and increasing retention.• Streamlined processes and fostered cross-functional collaboration, enhancing efficiency and service delivery.• Cultivated a customer-centric culture, resulting in high employee engagement and superior service quality.
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Member Security Senior SpecialistPaysafe Group Feb 2014 - Dec 2015Calgary, Alberta• Developed proactive fraud detection strategies, reducing fraudulent activities and financial losses.• Established effective communication channels with stakeholders, enabling swift action against suspicious activities. -
Investigations AgentOptimal Payments Now Paysafe Group Apr 2013 - Feb 2014• Led successful investigations resulting in the recovery of company assetsand the implementation of preventative measures, mitigating future risks.
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Risk AnalystOptimal Payments Now Paysafe Group Apr 2009 - Apr 2013• Successfully resolved complex fraud cases, recovering company assets, and identifying systemic vulnerabilities.• Conducted comprehensive AML investigations, ensuring regulatory compliance, and providing insights for fraud prevention.
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Customer Service SupervisorOptimal Payments Now Paysafe Group Aug 2010 - Apr 2011• Managed a team of 25 specialists, ensuring exceptional performance and adherence to standards.• Resolved escalated issues• Conducted coaching sessions, implemented training programs, and set goals to promote compliance and development.
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Senior Customer Service AgentPaysafe Jun 2008 - Apr 2010Guided new specialists, managed communications, developed recruitment processes, ensured punctuality, addressed inquiries, achieved goals.
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Customer Service AgentPaysafe Group Jan 2006 - Mar 2008Addressed inquiries via phone, email, and live chat, ensured timely responses, achieved performance goals
Paul Smidstrup Skills
Paul Smidstrup Education Details
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Journalism -
Foothills Composite High SchoolHigh School
Frequently Asked Questions about Paul Smidstrup
What company does Paul Smidstrup work for?
Paul Smidstrup works for Payfacto
What is Paul Smidstrup's role at the current company?
Paul Smidstrup's current role is Results-oriented professional with a strong track record of driving customer satisfaction.
What is Paul Smidstrup's email address?
Paul Smidstrup's email address is pa****@****ill.com
What schools did Paul Smidstrup attend?
Paul Smidstrup attended Lethbridge College, Foothills Composite High School.
What skills is Paul Smidstrup known for?
Paul Smidstrup has skills like Fraud, Fraud Detection, Online Fraud, Risk Management, Risk Assessment, Customer Service, Compliance, Call Centers, Team Leadership, Team Management, Management, E Payments.
Who are Paul Smidstrup's colleagues?
Paul Smidstrup's colleagues are Christine Schreck, Michel Delage, Michel Roy, Eric Funk, Franck Sakowicz, Mouhamed Dabo, Alexandra Cook.
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