Currently employed as a Centre Manager, making sure the service department runs efficiently and profitably, by motivating and mentoring the team to deliver the highest levels of customer care.Focusing on maximizing profitability through the sales of labour, parts and materials, continually assessing against budget objectives, invoicing and job costing in the service department. Performing regular reviews of pricing policies, I also undertake competitor analysis and create merchandising agendas, ensuring appropriate legislation is adhered to throughout. In addition direct and motivate the service team and set aftersales related targets.With previous experience gained in aftersales roles, I am process driven with a track record of exceeding Targets and delivering outstanding customer service. Familiar with managing departmental budgets and of investigating pricing and labour rates in the market, I also have an excellent understanding of systems and processes within a service department and know how and where to make improvements.

Employed as a Clothing Accesory Parts & Service Manager within CMC branch at Cannock in the West Midlands, Dealing with all aspects of the business from selling apparel to customers and booking in service and warranty work. To visiting vendors and suppliers to purchase the stock for the following season.

Employed as a self employed Shop Partner my role was to run a store selling High End Motorcycle Clothing & Accesories. I employed five staff members and I controlled the business as if it was my own.

Employed as a field installation supervisor on many projects. Aiding the mass rollout of a Fixed Wireless Access telephony service throughout the world. Deployed on projects in Ryhad Jeddah Saudi Arabia, Monterrey Guadaluphe Mexico, Rio De janeiro Fortelaze Recife Brazil