As an experienced Procurement and Stores Manager my strong interpersonal skills and proactive relationship management allow me to develop strong relationships with internal and external customers to ensure that the company achieves excellent value for money, whilst receiving the highest level of service possible. By providing strong, clear communication to both my staff and all suppliers, I am able to develop my business area so that we are providing innovative solutions to our day to day tasks whilst ensuring that the key business objectives are achieved.My enthusiastic, outgoing, customer focussed attitude ensures that the business benefits from excellent supplier feedback and aids in the continuous development of purchasing and supply management for the company and its stakeholders.

Development of internal proceeses to be more customer focused and business efficient. Led a staff of 13, on a 24 our 7 day a week rota, to achieve excellent levels of customer service year on year. Handled all incoming complaints to the comany and ensured that customer satisfaction was maintained to the highest standard. Developed training plans for all team members and delivered multiple different training sessions to ensure that all staff are trainined appropriately in order to deliver excellent housing services to our customers. I am now part of a project group to review all of the internal IT systems and ready them for upgrade to new versions. This will include reviewing current system usage, new system capabilities and then training across the company to ensure all relevant staff are trainined on the areas of the system they are required to use. The ultimate outcome of this project is to reduce the manual intervention for staff to make the business more efficient. I have built strong relationships with local tenants, counsillors, board members and Senior Managament to ensure that the service I, and my team, offer is always to the highest standards, focusing on business need and customer requirements

Built relationships with new and existing customers to ensure that they received the best possible membership for their needs. This involved showing people around the facilities, building trust with them by listening to their needs and focusing on these areas, whilst showing them many other benefits. I went out to the local areas and did open days to promote the business and get new memberships. The job was target based and required me to keep customers as well as bring in new customers, I did this by being approachable, friendly and customer focussed.

I worked in the corporate sector of vodafone ensuring that very large orders for corporate businesses were processed and delivered when needed. I built relationships with account managers to ensure that they could trust me and so that the customer felt they could trust the company. By ensuring that my service was of the highest calibre the customer could be confident they were going to get what we promised to deliver. I also worked with the error handling department to assist with customer phone faults. When new phones are set up they can sometimes be set up with the wrong settings, at a network level, and I would maintain the error queue to ensure our corporate customers had the smallest amount of downtime possible.