Multi vendor experience Provision / support / skillsCisco NexusCisco iosCisco WirelessAruba WirelessAruba ClearpassSilverpeak SD-WANCheckpoint FirewallVsx MaestoPython YAMLAWS F5 RadwareSolarwindsAnsible

Scope, Provision, Maintain and Support Enterprise Network Solutions & Live Production Network Solutions.Cisco ASRCisco 3850, 4500, 2960x Cisco WLCCisco AP'sCisco Nexus 5k 7k 9kCisco ACSBIG IP F5Checkpoint FirewallsMaestro VsxSolarwindsLantronixAruba WirelessAruba Sd WanClearpassArista Switches~ Strong Knowledge Of Multicast ~ IPv4~ IPv6~ Implementing Network Access On Checkpoint Firewalls~ Checkpoint Cluster / VSX ~ Strong Knowledge Of Routing Protocols, OSPF / EIGRP~ Strong Network Troubleshooting Skills / Identifying Route Cause~ Strong Knowledge Of IP Traffic Flow~ VPN Solutions~ Vlans / VRF / VDC / VPC~ WAN / LAN / WLAN~ VIPS / POOLS / NODES / SSL Certificates ~ Port-Channel / Etherchannel / FEX ~ Physical Network Patching. Fibre, Copper, SFP, QSFPRack & Stack, VSS.~Configuring Network Devices~Making Changes To The Live Network within A Production Environment~Delivering Network Projects

Cisco Infrastructure Dazn network DAZN is the world’s first truly dedicated live sports streaming service, providing fans with unlimited access to watch the widest array of live and on demand sport on virtually any connected device. ___________________________________________Ensure maximum possible service availability and performance on the global network, Provision Dazn network services on performs core equipment*Internal Network Patching*Creating Topology on Monitoring Platform*Troubleshooting Cisco Infrastructure *Configuring Cisco Infrastructure *Multicast
*Checkpoint Fw Provide support services for Engineering and other technical teamsUnderstanding of Global Video Network And broadcasting Production.*Infrastructure Cisco layer 2 // layer 3Nexus Layer 3 5k & 7kCheckpoint FirewallsF5 BIG IPPlayboxAppearTvCisco Wireless

Working With Faulting and configuring Cisco RoutersFaulting and configuring Cisco SwitchesBuilding Cisco IP PhonesFaulting fortigate firewalls MPLSEFM'SDSLVOIPCLOUDINTERNET SECURITY Solarwinds Auto TaskKEY ACTIVITIESRespond to incoming requests, via a variety of media, against thresholds in line with the contracted service levels.Logging of all incidents in the appropriate call logging software, ensuring all relevant information is obtained, correct categorisation, contract, SLA is chosen and advise caller of unique call reference number.Provide problem diagnosis, using appropriate support tools and resolution for desktop problems.Assign calls to correct third party queues where appropriate.Ownership and management of escalation process including communications before an issue ensues.Track and monitor calls that are with third parties, to liaise with third parties for a resolution and escalate when resolution is not moving forward within the appropriate timescales.Resolve and close cases to customer satisfaction or escalate to the appropriate level where further direction is required.Contribute to overall achievements of required Service Level by maintaining agreed personal targets.Assist in ensuring SLA's and KPI's are met.Maintain customer service standards by answering all calls promptly, remaining courteous, confident and professional at all times.Proactively manage Customers expectations through either resolution of or updating on progress of their outstanding incidents/requests.Demonstrate a positive attitude towards change by words and behaviours.Challenge the way things have always been done and suggest improvements.Good attendance and time-keeping.Any other duties deemed required as part of the day to day role.

The Cloud, a Sky plc subsidiary, is a provider of public access Wi-Fi hotspots in the UK. It has over 22,000 Wi-Fi hotspots network access points in the UKMy role as a first line technical support advisor is to provide a helpful accurate timely resolution to technical faults with The Cloud Wifi equipment.• Providing 1st line support to venues• Supporting and providing close assistance to deployment in implementing new hotspots Pinging routers, switches, access points through the cloud network • Focusing on customer service support and proactive venue monitoring • Proving technical support to venues and business customers according to SLA’s• Working closely with telecoms providers to fault out and resolve ADSL/ ADSL2+ and PSTN issues• Modifying and shifting DSL lines • Profiling DSL line remotely for stability at venues and booking BT LL13/LL14 SFI visits• Scheduling internal and 3rd party engineers to venues to replace/upgrade equipment and peripherals• Compile and track trends in customer issues, to identify potential problems and offer solutions• Training and mentoring staff on working with new equipment and procedures for better work efficiencies• Increasing IP ranges of venues to increase client associations including configurations and testing• A Basic understanding of configuring routers and Access points• Good understanding of DSL faults and resolutions • Experience of Cisco, Ruckus, Thomson and Sagem routers and switches • Have an in depth knowledge of Wi-Fi solutions • To continuously develop knowledge of the edge network, including routers and DSL connections.• Have a basic understanding of DHCP, TCP/ I.P, DNS, CISCO Switches, Routers and complex solutions.• Perform End user support on IOS and Windows platforms