Paul St. Peter Email and Phone Number
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A Technology Leader with an MBA, PMP and extensive hands-on international experience for both large corporate and startup companies in IT, Technical Support Services, Program/Project Management, and Change Management. Proven teambuilding and leadership skills with a track record of achieving goals and delivering positive measurable results.Specialties:Technical Management:Global staff development; Global organizational structuring and capacity planning; Global Sourcing; Virtual Leader; Established Effective Metrics in Customer Support, Deployment, Development, Project Management and Test; Escalation Management; Change Control; Configuration and Release Management; Matrix Environment; Headed departments in Information Technology (IT), Customer Support, Service Delivery, IT Helpdesk, NOC, Program/Project Management, Operations, Implementation, Design/Development, Software/System Deployments, Vendor Management, Technical Doc and QA/Test;Project Management:PMP certified; Enterprise PM experience; Experience managing both in house and 3rd party projects; PMO establishment; Extensive use of PMI methodologies; Project planning, scheduling, milestone/gates tracking, risk/issues registrar, metrics and reporting; Concurrently managed several medium/large IT full life cycle projects to successful completion; Tools & processes:ISO 9000/9001; ISO27001; CMMI; SDLC; ITIL; Atlassian; JIRA; Confluence; Monday.com; Wrike; Agile Development; Traction/Level 10; Iterative Development; Critical Chain Project Management (CCPM); Waterfall Development; SalesForce; Remedy ARS; ConnectWise; Serena Business Manager; ClearQuest; ClearCase; SourceSafe; PVCS; StarTeam; Rational Unified Process; Cortex; Rational Rose; Test Director; 1Password; DocuSign; Sophos; Jumpstart; QuickConfig; Six Sigma; Kaizen; Kanban; Sharepoint; Microsoft Project (Orange Belt certified); Microsoft Office (Word, Excel, PowerPoint); Visio; Linux; Unix; DiME; LAMP; Unified Messaging; VoIP solutions; Video Solutions; Energy Management Solutions; Enterprise Applications; PRTG; Kaseya; GIT; Subversion; AWS; Hosted Solutions; Managed Services (MSP); Software as a Service (SaaS); HA Systems; IMAP; LDAP; MySQL; Database; SAN Storage Solutions; Data Migration; Backup/Disaster Recovery; Okta; Google Admin; Addigy/MDM; Box; Code42; Netsuite Admin; Tableau; Domain Management; GoDaddy; CloudFlare; NameCheap; Fortinet Firewall; Fortinet AP; Ruckus Switches; Kantech Security; Entrapass; Zoom Admin;
Pearl Meyer
View- Website:
- pearlmeyer.com
- Employees:
- 139
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Director Of Information TechnologyPearl Meyer Sep 2024 - PresentWellesley, Massachusetts, United States
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Director Of ItAlumni Ventures Group Nov 2020 - Jan 2024Manchester, New Hampshire, United StatesResponsible for day-to-day management of IT, Facilities and Security at a Venture Capital Investment Company. Environment is an 100% Cloud based, Mac environment with 6 offices located across the US.• Responsible for the company wide implementation of MFA and SSO solution Okta. Project done on time and in budget and resulted in 100% coverage of all our Personal Investor Information (PII)• Drove the consolidation of 15 different accounts into a single Google Environment. This resulted in 20% cost savings and significantly simplified management of account.• Managed our Security Initiatives, including creation of an IS Matrix and Business Continuity Plan. 3rd party performed a Security Audit based on ISO27001 that resulted in 0 Major technical issues.• Created Cyber Security Awareness training and web page for the prevention of Phishing Attacks, resulting in 0 successful attacks during full time at company.• Managed the creation of a Jira based cross company Workflow with executive Dashboard. This consolidated several tools and spreadsheets into a single Project tool.• Responsible for the full IT rollout of 3 new physical locations at the same time• Recognized for providing an extremely positive Customer Centric IT environment -
Director, Service DeliveryOnepath Llc May 2019 - Feb 2020North Andover, MaLead teams responsible for the Help Desk support, Network monitoring, Project Management and Incident Escalation of a $1M+/month Managed Service Provider (MSP).• Responsible for driving closure of excessive number of open Service and Trouble tickets in the system. Achieved a 75% reduction in open ticket backlog through process improvements and active monitoring of SLA/metrics.• Prioritized a renewed focus on Customer Satisfaction throughout the organization. Through training and fostering within the team a sense of urgency for the client’s issues, a 15% improvement in client Customer Satisfaction (CSAT) scores was achieved.• Implemented an improved Project template for Onboarding new clients, resulting in consistent methodology across the organization, reducing onboarding time by 16% and cost by 25%. -
Sr. Technical Project ManagerAltran Feb 2018 - Feb 2019Burlington, MaLeader of global teams responsible for delivering custom systems/software solutions for clients. Responsibilities include communicating technical challenges, budget status, schedule progress, and risks of the project to both clients and senior management while managing one or more project teams.• Responsible for delivering resurrected Medical Devices application for client. Project was completed on schedule and within revised budget and resulted in 50% improvement from the original margin.
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Director Project ManagementMavenir (Formerly Comverse) Jun 2014 - Jul 2017Wakefield, MaDirecting global department of Project Managers responsible for the planning, co-ordination, execution and accountability for all Project deliveries of the ECS Generic R&D group.• Drove the global rollout of CMMI Level 2 for R&D. This includes updating the policies and procedures and enforcing consistency in PMI process and metrics, resulting in 30% improvement in successful project deliveries • Project delivery success rate of over 95% for team and 100% for Individual Projects, based on on-time and on-budget deliveries.• Responsible for delivery of $2 million Telecom Serbia Program. This included 5 concurrent internal R&D projects and 1 external Product delivery (RCS Client from 3rd party).• Ownership of all ECS R&D effort estimates and Project commitments for new Sales opportunities, with 100% achievement of all KPIs.
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Director Customer SupportDeep Information Sciences, Inc. May 2013 - Jan 2014Portsmouth, NhResponsible for the creation of full Customer Support services for a technical startup with a general purpose database designed for Big Data and the Cloud.• Established a full customer self service backend using Salesforce, which includes a searchable Knowledge Base, full Case Management capabilities, Live Chat, downloads, and an interactive community forum.• Established a full Case Management Process, which includes case logging via phone, e-mail or chat and automated phone service for high priority issues • Created a full set of metrics for effective monitoring on both Case Management and Self Service Backend use.• Developed full support communication matrix, including a Live Chat system to allow the customer to reach out directly to Customer Support with questions or issues and a 7x24x365 toll free number. -
Director, Technical Support ServicesPhilips Teletrol Feb 2009 - Feb 2013Directed the department responsible for the implementation and direct customer support for our global enterprise application solutions for Energy Management of multi-site retail customers• Established full Deployment and Customer Support gates process, including Sales Support, Solution Creation, SLA formulation, Rollout and Customer Support procedures. Provides effective methods of engagement with Engineering, Sales and Manufacturing Operations.• Revitalized the Incident Management process in Customer support by improving rapid response and resolution of customer issues by 40% and Incident Closure rate by 60% • Improved Integration and Deployment success by 75% and provided solutions to reduce product return rates by 50%.• Maintained excellence in Customer Support as reported by customers through process and metrics for effective monitoring of all activities• Engaged with Sales in new customer responses for Integration, Deployment and Customer Support needs by providing quote estimates, ROI and energy saving calculations. -
Director, Technical Operations; Director Of Customer SupportAcision Oct 2002 - Feb 2008Directed global departments delivering a Linux/Unix based Unified Messaging solution to Tier 1 Telecom and Broadband providers with order values of $50 million/year.• Established Global Operations program including 7x24x365 Customer Support, Systems Implementation, Incident/Problem Management, Vendor Management and Escalation management. Grew group 50% while reducing cost 20% achieving $2.5 million /year in cost savings.• Created Professional Services team, including established of full life cycle SDLC process, project management template and sales model. Generated $2 million in profitable revenue in first year.• Resurrected and revitalized a Customized Solution program, at request of COO and Executive VP, by reducing backlog from 13 months to less than 1 month, shortening response time for quotes by 75% and generating an additional $5 million/year in revenue.• Engaged in RFI/RFP responses, including quote estimates and establishment of SLAs. Lowered time to market for solutions to continuously meet/exceed expectations. Reduced quote times by 80%.• Responsible for Program Management of a $5M upgrade for Time Warner Cable, including development of new features and all Support and Implementation Services.• Recognized for Exceptional performance rating all 5 reviews.• Mentored two engineers to Management positions where they excelled in Support Services. -
Software Engineering Director; Sr. Project ManagerAether Systems Oct 1999 - Jun 2002Directed 25 person department responsible for design, development and organizational structure for wireless logistics product. Also project manager for 8 concurrent full life cycle software projects. Doubled size of department in first 3 months to allow company to schedule all proposed projects growing yearly projected revenue from $2 million to $6 million. Established the QA/Test team, including all processes. Created performance review process for company. -
Sw Engineering Manager, Production ManagerEricsson Mar 1995 - Sep 1999Directed operation of cell phone manufacturing facility which yielded over $500 million/year in products and with as many as 250 technical associates (4 direct supervisors) reporting to me. Managed Test Engineering team of 15. Established global solutions, processes and procedures for test engineering of cell phone manufacturing. Managed department budget of over $5 million/year, created solutions that saved more than $2 million in capital and generated over $50 million in additional revenue. -
Software EngineerB&W Nuclear Technologies May 1990 - Mar 1995Extensive HP/Unix, C, OSF Motif and Windows development work. Developed software for robotics systems, RF data acquisitoin and loose parts monitoring systems
Paul St. Peter Skills
Paul St. Peter Education Details
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Electrical Engineering
Frequently Asked Questions about Paul St. Peter
What company does Paul St. Peter work for?
Paul St. Peter works for Pearl Meyer
What is Paul St. Peter's role at the current company?
Paul St. Peter's current role is Director of Information Technology.
What is Paul St. Peter's email address?
Paul St. Peter's email address is pa****@****nds.com
What is Paul St. Peter's direct phone number?
Paul St. Peter's direct phone number is +160388*****
What schools did Paul St. Peter attend?
Paul St. Peter attended University Of Maine, Averett University.
What skills is Paul St. Peter known for?
Paul St. Peter has skills like Integration, Program Management, Vendor Management, Testing, Telecommunications, Product Management, Software Development, Project Management, Pmo, Sdlc, Management, Agile Methodologies.
Who are Paul St. Peter's colleagues?
Paul St. Peter's colleagues are Ivo Yebit, Robert James, Cep, Cecp, Jim Hudner, Jason Schichner, Johanna Guerrero, Liu Mingzhu, Susan Akerley.
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Paul St. Peter
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