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Paul Stemp is listed as Customer Success | Adoption | Retention | People Leader | Innovator | UK and International Markets at Calabrio, Inc., a company with 657 employees, based in Greater Guildford Area, United Kingdom, United Kingdom. AeroLeads shows a matched LinkedIn profile for Paul Stemp.
Paul Stemp previously worked as Manager - Customer Success International at Calabrio, Inc. and Strategic Account Manager at Calabrio, Inc.. Paul Stemp holds 8 X Gcse Grade A-C from Fernhill Comprehensive.
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I am a Customer Success Manager who is passionate about delivering leading retention rates and NPS scores. I have a drive for innovation, growth and continuous improvement and I have both UK and international market experience. Many high profile clients including BT, Vodafone, Telia, Webhelp, Rabobank, Nordea, HSBC, EDF, Dyson and Microsoft. In my time as a People Leader, I have created high performing teams and transformed customer retention metrics. I am someone who enjoys engaging with and influencing people at all levels.
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I was promoted to lead a team of 8 Customer Success managers across EMEA, APAC and LATAM. Accountable for retaining the 170 customers across these regions with a total annual revenue of £50m. Managing, training and coaching the team. Managing the forecast, retention revenue and high revenue bookings. Designing and implementing customer engagement plans.
I was appointed to lead a full review of the UK customer account list with £40m revenue, to identify growth opportunity and risk. This culminated in the creation of a dedicated Customer Success team which I was appointed to lead.
Following a strategic company acquisition, I was promoted to lead a renewals team of four Genesys Renewal Specialists covering the EMEA region. Managed £70m EMEA revenue with 1500 customers.
Leading a global cross functional team as a ongoing project to drive enhancements in salesforce. During this time I designed and implemented a renewal quoting function.
Promoted to a new role as the first Customer Success Manager in EMEA. I played a critical role in supporting the company’s number one Cloud pilot initiative. Managed the 12 selected customers going into the cloud initiative to drive adoption and retention.
Managed a UK account list of £40m annual revenue to ensure customers understood the value of support services Genesys provided, and to ensure contracts renewed on time. I also cross-sold additional services related to support to increase new business.
Other employees you can reach at calabrio.com. View company contacts for 657 employees →
Niki Wang
Colleague at Calabrio, Inc.
Atlanta, Georgia, United States, United States
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MK
Mamady Konneh, M.Sc.
Colleague at Calabrio, Inc.
Minneapolis, Minnesota, United States, United States
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Jeffery Ellis
Colleague at Calabrio, Inc.
Crystal River, Florida, United States, United States
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RB
Raley Bragg
Colleague at Calabrio, Inc.
Greater Minneapolis-St. Paul Area, United States, United States
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AS
Andy Summers, Mba
Colleague at Calabrio, Inc.
St Paul, Minnesota, United States, United States
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EW
Evelina Wiklund
Colleague at Calabrio, Inc.
Sweden, Sweden
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DE
David Evans
Colleague at Calabrio, Inc.
Greater Bournemouth Area, United Kingdom, United Kingdom
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TG
Tom Gorman
Colleague at Calabrio, Inc.
Minneapolis, Minnesota, United States, United States
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DH
David Haag
Colleague at Calabrio, Inc.
Savage, Minnesota, United States, United States
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TK
Tim Klein
Colleague at Calabrio, Inc.
Minneapolis, Minnesota, United States, United States
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Quick answers generated from the profile data available on this page.
Paul Stemp works for Calabrio, Inc..
Paul Stemp is listed as Customer Success | Adoption | Retention | People Leader | Innovator | UK and International Markets at Calabrio, Inc..
Paul Stemp is based in Greater Guildford Area, United Kingdom, United Kingdom while working with Calabrio, Inc..
Paul Stemp has worked for Calabrio, Inc., Genesys, and Origen Financial Services.
Paul Stemp's colleagues at Calabrio, Inc. include Niki Wang, Mamady Konneh, M.Sc., Jeffery Ellis, Raley Bragg, and Andy Summers, Mba.
You can use AeroLeads to view verified contact signals for Paul Stemp at Calabrio, Inc., including work email, phone, and LinkedIn data when available.
Paul Stemp holds 8 X Gcse Grade A-C from Fernhill Comprehensive.
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