Paul Nelson Email & Phone Number

Thessaloniki, Gr

Thessaloniki, Central Macedonia, Greece

Belfast, Northern Ireland, United Kingdom

Inbound and outbound digital marketing sales roles, selling Yell’s range of digital marketing solutions to SMEs UK wide. A vibrant culture of sales excellence and vigorous promotion of a keen understanding of the digital marketplace. Notable successes within this role included delivering team training and multiple quarterly and cycle awards for performance.

Belfast, Northern Ireland, United Kingdom

Managing up to 25 customer service advisors, working on behalf of British Gas, UK Online and BMI Baby. But for the majority of my time with TeleTech, I managed teams on behalf of Sky, leading up their Broadband technical support. Ongoing monitoring, coaching, and development of my team was a core aspect of this role. Sky set an exceptionally high call quality and efficiency standard. Successes within this role included adopting Sky’s best practices, a promotion to managing Tier 2 technical support teams and gaining a wealth of knowledge of HR processes, Northern Ireland employment law, people management and cutting-edge coaching techniques.

Belfast, Northern Ireland, United Kingdom

Outbound telesales role, selling fibre-optic broadband to home users. Success in this role was underlined by consistent overachievement of sales targets virtually every month for the role duration.

Bangor, Northern Ireland, United Kingdom

Promoted to Team Manager and tasked with setting up an outbound sales campaign on behalf of Capital One in Ashby-De-La-Zouch. This project involved full call centre setup, recruitment, interviewing, IT and systems configuration, training, scheduling, client liaison, commercial awareness and working within strict budgets and timescales. Within one month, we were operational, profitable and mirroring the same campaign already running in Bangor.

Bangor, Northern Ireland, United Kingdom

Managing outbound sales campaigns, ensuring the effective delivery of commercial targets for several campaigns, including Virgin Energy, Readers Digest, Sony, Phoenix Natural Gas, London Electricity, Southern Electricity and many smaller ones.

Bangor, Northern Ireland, United Kingdom

Outbound telesales sales position, selling personal accident cover on behalf of JD Williams Catalogue. Within a few successful months, I became a seconded coach for the team, and shortly after that, I secured a promotion to Team Leader.

Belfast, Northern Ireland, United Kingdom

Inbound customer service representative for the Water Service (now called Northern Ireland Water). Effective logging and monitoring of water and sewerage-related incidents. Liaising with multiple departments to ensure efficient resolution of all cases.