Paul Strickland Email & Phone Number

Portland, Or, Us

Manage Digital Transformation for WorkplacesIT Service and Vendor Management GovernanceResponsible for Double Digits Multi-Million Dollar Budgets

Herzogenaurach, Bavaria, De

Provided Management, Contract Governance, Audit and Quality Control to include lifecycle & ITSM management Business & System Analysis to customers such as Nike, McDonalds, Good Year, Hallmark, and Symetra. Provided Contract and Vendor management, from request for proposal (RFP), vendor selection, to implementation. Including negotiating new contract agreements & providing conflict resolution with vendors including Cisco, Verizon, Dell, HP, Adobe, and CompuCom. Responsible for division P&L, forecasting, and department budgets. Directed multiple professional IT organizations including Client Engineering, Service Desk, Asset Management, Procurement, and End User Support Services. Key Accomplishments: Implemented new ITSM model (Service Now) to include Incident, Problem, Change, Service Level and Configuration Management, Knowledge Management and Request Management Established ITIL and COBIT based IT and Data Governance models and performance audit metrics to ensure program directives are met Managed client service level agreements (SLA/SLR/OLA); compiled and generated metric reports and presented findings to Governance Boards Responsible for instituting, implementing, testing and delivering business continuity and disaster recovery processes and design for Nike’s global services Managed a POS conversion for over 200 remote Retail locations and identified efficiencies enabling project completion on time and within budget. Drove process improvement using Lean and Six Sigma principles to identify operational shortcomings and making improvement recommendations and defining program solutions in accordance with ITIL, ISO20000 and SOX compliance; led, improved and supported ITSM processes in incident, problem & change management efforts.  Established and maintained ITIL, ITSM, PCI and SOX compliance standards  Held full P&L accountability.Gather and analyze business requirements, provide project & budget forecast, and objectives to set strategic goals

Directed all customer and end-user services operations and provided comprehensive transition and project management leadership and support during the IT organization transition from Nike to Lockheed Martin.Key Accomplishments: Produced HW/SW lifecycle roadmaps and Developed SW testing and training documentation for OS upgrade compliance for applications such as Adobe, SAP, Java and Hummingbird/Exceed. Realized cost savings of $4+ million in four years by identifying and employing emerging technology and processes to optimize operational efficiency and performance. Initiated process improvement by designing and deploying an asset management model to handle 20,000+ IT assets for Nike’s World Headquarters; implemented an on-site computer hardware life cycle depot on Nike Campus Oversaw Nike’s Y2k end-user computing services including application development, testing and implementation  Enhanced Nike’s electronic data storage capabilities by introducing FileNet as the enterprise content management base system. Managed Win95 to XP operating system upgrade project for Nike encompassing 6,000+ employees and 7,000+ personal and portable computing systems and oversaw Orlando 2002 Nike sales force portable hardware upgrades for 400+ clients.

Beaverton, Or, Us

Successfully managed a staff of 80 IT analysts and engineers in providing End-User computer support, system engineering and development for over 6000 Nike employees on Nike campus and remote US locations. Responsible for resource allocation management to include training and career development for all staff. Provided project management for deployments, events management, and special need request for diverse Nike and vendor business groups. Accomplishments included: Managed successfully 1998 Win3.1 – Win 95, OS upgrades for Nike encompassing over 6000 employees and 7000+ assets (PC’s and portables).  Oversaw the 1998 Nike Sales force portable HW upgrades for over 400 employees in remote locations.

Portland, Or, Us