Paul Stringer Email & Phone Number

Tonypandy, Gb

Cwmbrân, Wales, United Kingdom

Shop Steward for Unite in beacon house ambulance station.

Cwmbrân, Wales, United Kingdom

I currently working as an urgent care assistant for the Welsh ambulance service having gained my L3 qualification in ambulance care - urgent care services. Since then I have been on the road as an urgent care assistant. My main role is to advocate for patients using the service, as well as being able to treat basic illnesses, deal with C1 calls as the first person on scene providing basic life support including Airways management, providing support to patients and their families, working with external partners within the NHS. Transporting and safely moving patients to their destination. Assisting paramedics and technicians with proving care to patients. Completing PCRs for all movements as well as critical decision making, communication skills, IT skills, reporting and analysis skills, medical terminology skills, medical and anatomical knowledge.

Cwmbrân, Wales, United Kingdom

Covid tempory position Call centre role dealing with 999 emergency calls as a qualified EMD for the Welsh ambulance service. This role involved the use of C3 and MDPS systems as well as critical decision making skills, communication skills, Team working skills, IT skills including typing at 60WPM. I held this role concurrently with my Blue Square role

Wales, United Kingdom

I worked as a FREC 4 and team leader for SEMS to provide emergency care for events, filmsets and nightclubs on behalf of the company. Within this role I became the team leader for frec 3/4 managing staff attending events, providing quotes to stakeholders, dealing with staff rotation, interviewing new staff, providing management support to staff, being on call for management support. Providing leadership at events as well as using my UCS skills to assess, treat and discharge patients within the care of SEMS or escalate them to NHS partners or more qualified SEMS staff. I held this role concurrently to my NHS role.

Cwmbrân, Wales, United Kingdom

Sky Cardiff

I currently work for Blue square as a Samsung product specialist. In this role I am responsible for training call centre staff in 5 to 8 minute buzz sessions. I also train in a class room training setting. This role requires me to be quick and efficient as I have to hit key KPIs whilst also delivering the training. I have contact with key stakeholders including senior management and director level members of the company. I also have to create and update training as well as making sure that I have collected and created all the required matrix information so I can update the weekly and monthly directors and senior management reports. As part of my role I'm a confident public speaker and trainer and I can adapt to any scenario.

South Wales

I worked as a support worker for Vetro Recruitment, my contact is to support people in mental health supported housing as well as working with children in care in supported leaving. I have been able to work with Rise care, Keys group, and Gofal in some of their projects. The main part of my role is to offer 121 support with clients of the project, dealing with confrontational, challenging and aggressive behaviors, making sure that clients get to appointments, helping clients to build their skills to support them to independent living I.E cooking, budgeting, life skills. I have spent the last 6 weeks on placement with St brides Care in Swansea, in this placement I have dealt with young people with complex behavioral and emotional needs. Working with integration into the community and working to get them back into education or work. During my time with all of the projects I have dealt with people who have drug or alcohol issues, I have also been able to work with young people who are involved in county lines and CSE and tailored support for them to achieve outcomes where they are kept safe, but also feel supported.

Cardiff, United Kingdom

I worked as a customer service representative for sky, my main role is to assist customers calling to reduce their bills, this is done through value sales and sell to save. I work to close KPIs and finance targets. Through this role I have been consistently top with 100% net performance score in customer service. I also have new sales skills that allow me to make sales that work for the members whilst also making sure that sky meet their revenue needs from the account.

Cardiff

I worked for Legal and General for two years in the role of employee support specialist. This role was a customer service role in a telephone help desk, as part of my role I had to give information on a non advisory basis on direct contribution pension scheme to members. This involved a specialist knowledge of the products offered by Legal and General as well as the employers who the pensions were set up through. This role involved working to tight KPIs for average handling time, admin work, customer satisfaction and information/knowledge checks. The skills I have developed in this role have meant that I can work to deadlines, working with Word, excel and other IT software, customer service skills and soft skills for non face to face customer interaction.

Cardiff, United Kingdom

STEP UP TEAM LEADERROLE: While on the delivery team at Tesco I was a step team leader, this role included dealing with escalations from customer. These included both complaints about service and CEC staff on my team. I also had responsibility for the day to day running of the team, dealing with payroll, coaching and 121s, with this I also preformed call quality checks and side by side coaching. As I had temporary employees on my team I also dealt with their payroll through red recruitment and end of contract issues. Due to my specific skills I was also required to assist the operations managers and core team with floor walking and assisting with complex call queries. IN CEC ROLE:When my secondment ended in store I returned back to the call center and joined the delivery and GHS business support team, as part of this role I was the technical contact for the operation. I used to generate reports for the business and assisted colleges within the center. As part of this role I moved to the delivery team. When I moved I also started to step up line manager in the day to day running of the team. IN STORE ROLE:I worked for 4 months in Tesco city road express as a seconded team leader, I have been trained in all aspects of running a store, cashing up tills, day to day management of the store, I was champion for the customer service in store and turned the store from red to green on the RAG system. I also dealt with pay queries. Staff Rota’s as well as sickness and performance management. I also dealt with the training and coaching of the in store staff and any grievances and disciplinary matter with a line manager as a note taker. IN CSC ROLE: I worked as a permanent CSM for Tesco. My skills sets are grocery home shopping main, WISMO, GHS ROI. In my time at Tesco I have learnt how to deal with customer in a non face-to-face roll. Also I am able to use systems effectively, and work as part of a team.