Paul Sturt Email & Phone Number

City Of London, England, United Kingdom

Member of European Service Management Team providing end to end service management practices for new and existing Avaloq Core Banking and Wealth Management clients

Provision of Retail Core Banking consultancy with specific reference to Fiserv Signature core banking application running on IBM Power System / IBM i and associated data centre infrastructure services

Slough, England, United Kingdom

Accountable for direction and governance of both service provision and the practice of service management for over 200 clients across the EMEA region using multidisciplinary distributed teams operating under a matrix organisational structureMaintained or exceeded service levels through effective direction of team of 26 to provide contracted services for licenced and managed clients across Core Banking, AML, Fraud and Financial Reconciliation applications Elevated client net… Show more Accountable for direction and governance of both service provision and the practice of service management for over 200 clients across the EMEA region using multidisciplinary distributed teams operating under a matrix organisational structureMaintained or exceeded service levels through effective direction of team of 26 to provide contracted services for licenced and managed clients across Core Banking, AML, Fraud and Financial Reconciliation applications Elevated client net promoter scores across the product line by promotion of a Shift Left policy throughout the value stream so creating a more DevOps culture to better transition new and changed services Reviewed effectiveness of existing major incident management (MIM) practices and through rollout of Kepner Tregoe framework enhanced capability and reduced risks. Engaged variety of stakeholders, clarifying roles and providing MIM training across all support teams, overhaul of call rota management and active participation in on call support for critical issues. Show less

Slough, England, United Kingdom

Responsible for provision and operation of services to UK hosted FCA regulated clients within the challenger bank market. Hosted product part of Fiserv software-as-a-service (SaaS) UK retail Financial Services technology. Instigated greater rigour of incident and problem management by offshore service teams through dedicated strategies, developing relationships and targeted training leading to upward trends in client satisfaction and performance metrics Elevated… Show more Responsible for provision and operation of services to UK hosted FCA regulated clients within the challenger bank market. Hosted product part of Fiserv software-as-a-service (SaaS) UK retail Financial Services technology. Instigated greater rigour of incident and problem management by offshore service teams through dedicated strategies, developing relationships and targeted training leading to upward trends in client satisfaction and performance metrics Elevated operational service levels, reduced attrition rates across all teams and reduced MTTR measurements through introduction and promotion of robust service management practices using ITIL framework across value streams and incident models Show less

London, Uk

Provided drive and management of distributed licenced and managed client multidisciplinary support teams in support of core banking applications running on IBM iSeries and .NET platforms. Provided 24x7 escalation point for all maintenance support issues and a member of standard after hours and major incident management rotasMaintained and enhanced relationships with key Tier 1 banking client accounts through effective and efficient service practices increasing the possibility of… Show more Provided drive and management of distributed licenced and managed client multidisciplinary support teams in support of core banking applications running on IBM iSeries and .NET platforms. Provided 24x7 escalation point for all maintenance support issues and a member of standard after hours and major incident management rotasMaintained and enhanced relationships with key Tier 1 banking client accounts through effective and efficient service practices increasing the possibility of reference sites for new business sales and maintenance agreement renewals Achieved on a regular basis consistent or enhanced service SLA performance figures for strategic clients across the region providing additional demand opportunities for new and changed services Show less

London, United Kingdom

Management of globally distributed teams on a 24/7 basis to satisfy production Client's maintenance/support service levels for applications operating within the Retail Banking domain Assumption of lead or mentoring roles in resolution of reported problems and escalation point for major incidents Provision of MBO and performance appraisals to direct line resources

London, United Kingdom

Development and maintenance of Retail Banking Core Products for clients across EMEA region within global distributed team using IBM iSeries RPG/RPGLE Lead Technical escalation point for major incidentsInvolved in development and implementation of common technical standards and practices

Development and maintenance of Retail Banking Core Products for clients across EMEA region within global distributed team using IBM iSeries RPG/RPGLE Formation and Lead Technician of Indian Offshore development and maintenance teams

Vienna

Leading a distributed team of seven providing development and maintenance of application software on IBM iSeries across Eastern Europe region

Vienna

Development and maintenance of CRM and Accounts application software using RPG and SYNON/2E on IBM iSeries.

Berkshire, Uk

Development and maintenance of Retail EFTPOS application software using RPG and SYNON/2E on IBM iSeries.

Berkshire, Uk

Development and execution of Quality assurance test scripts for Retail EFTPOS applications

Bachelor’S Degree, Geography Bsc Hons

Post Graduate Diploma (Pgdip), Business Information Systems

High School And Sixth Form