Senior It Service Manager
CurrentMember of European Service Management Team providing end to end service management practices for new and existing Avaloq Core Banking and Wealth Management clients
Apr 2021 - Present
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Paul Sturt Email & Phone Number
IT Service Management Senior Professional | ITIL Expert | EMEA Client Services | Core Retail Banking | Wealth Management | AML and Fraud |
at
Avaloq
1 work email found
@avaloq.com
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
IT Service Management Senior Professional | ITIL Expert | EMEA Client Services | Core Retail Banking | Wealth Management | AML and Fraud |
Location
London Area, United Kingdom, United Kingdom
Company size
Who is Paul Sturt? Overview
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Quick answer
Paul Sturt is listed as IT Service Management Senior Professional | ITIL Expert | EMEA Client Services | Core Retail Banking | Wealth Management | AML and Fraud | at Avaloq, a company with 2122 employees, based in London Area, United Kingdom, United Kingdom. AeroLeads shows a work email signal at avaloq.com and a matched LinkedIn profile for Paul Sturt.
Paul Sturt previously worked as Senior IT Service Manager at Avaloq and Interim Core Banking Consultant at Tesco Bank. Paul Sturt holds Bachelor’S Degree, Geography Bsc Hons from The University Of Manchester.
Company email context
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{first}.{last}@avaloq.com
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Profile bio
About Paul Sturt
I am a Senior IT Service Management professional who can provide strategic input at a senior level across the EMEA region with a proven track record of delivering timely solutions to reported incidents and problems across core and standalone applications predominantly in the retail core banking and wealth management domains. I can utilise technical and commercial knowledge to build trust with external and internal stakeholders to leverage opportunities and retain key corporate clients. Through instilling a growth mindset and collaborative approach I lead and develop multi-disciplinary remote teams providing clear objectives aligned with strategy • Certified ITIL 3 Expert and ITIL 4 Managing Professional with experience of industry leading ITSM tools and models such as ServiceNow and Kepner Tregoe using an Agile/Lean mindset • Substantial core banking application support using IBM i technology integrated with .NET and Java frameworks by way of virtualised and collaborative toolsets • Extensive client service experience including major incidents, service renewal and digital transformation
Listed skills include Requirements Analysis, Software Project Management, Management, Team Leadership, and 3 others.
Current workplace
Paul Sturt's current company
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Avaloq
12 roles
Paul Sturt work experience
A career timeline built from the work history available for this profile.
Interim Core Banking Consultant
Provision of Retail Core Banking consultancy with specific reference to Fiserv Signature core banking application running on IBM Power System / IBM i and associated data centre infrastructure services
Sep 2020 - Mar 2021
Director, Client Services
Accountable for direction and governance of both service provision and the practice of service management for over 200 clients across the EMEA region using multidisciplinary distributed teams operating under a matrix organisational structureMaintained or exceeded service levels through effective direction of team of 26 to provide contracted services for.
Nov 2018 - Apr 2020
Head Of Client Services
Responsible for provision and operation of services to UK hosted FCA regulated clients within the challenger bank market. Hosted product part of Fiserv software-as-a-service (SaaS) UK retail Financial Services technology. Instigated greater rigour of incident and problem management by offshore service teams through dedicated strategies, developing.
Dec 2016 - Nov 2018
Senior Team Leader, Client Support, Emea, Core Banking Products
Provided drive and management of distributed licenced and managed client multidisciplinary support teams in support of core banking applications running on IBM iSeries and.NET platforms. Provided 24x7 escalation point for all maintenance support issues and a member of standard after hours and major incident management rotasMaintained and enhanced.
Oct 2013 - Nov 2016
Client Support Team Leader
Management of globally distributed teams on a 24/7 basis to satisfy production Client's maintenance/support service levels for applications operating within the Retail Banking domain Assumption of lead or mentoring roles in resolution of reported problems and escalation point for major incidents Provision of MBO and performance appraisals to direct line.
Nov 2007 - Oct 2013
Senior Application Consultant
Development and maintenance of Retail Banking Core Products for clients across EMEA region within global distributed team using IBM iSeries RPG/RPGLE Lead Technical escalation point for major incidentsInvolved in development and implementation of common technical standards and practices
Oct 2002 - Nov 2007
Contract Application Consultant
Development and maintenance of Retail Banking Core Products for clients across EMEA region within global distributed team using IBM iSeries RPG/RPGLE Formation and Lead Technician of Indian Offshore development and maintenance teams
Mar 1998 - Oct 2002
Regional Software Manager, Eastern Europe
Leading a distributed team of seven providing development and maintenance of application software on IBM iSeries across Eastern Europe region
Jan 1997 - Mar 1998
Analyst Programmer
Development and maintenance of CRM and Accounts application software using RPG and SYNON/2E on IBM iSeries.
Jan 1996 - Jan 1997
Analyst Programmer
Thorn Emi
Development and maintenance of Retail EFTPOS application software using RPG and SYNON/2E on IBM iSeries.
Oct 1993 - Oct 1995
Retail Anaylst
Thorn Emi
Development and execution of Quality assurance test scripts for Retail EFTPOS applications
Dec 1992 - Oct 1993
Team & coworkers
Colleagues at Avaloq
Other employees you can reach at avaloq.com. View company contacts for 2122 employees →
DM
David M.
Colleague at Avaloq
Stanwell Park, New South Wales, Australia, Australia
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JE
John Erwin Fabre
Colleague at Avaloq
Makati, National Capital Region, Philippines, Philippines
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AR
Aneesa Ramkay
Colleague at Avaloq
Zurich, Zurich, Switzerland, Switzerland
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GB
Greg Bucklin
Colleague at Avaloq
India, India
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SL
Stefano Luisoni
Colleague at Avaloq
Ticino, Switzerland, Switzerland
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SO
Sharon Ong
Colleague at Avaloq
Singapore, Singapore
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FR
Fede R.
Colleague at Avaloq
Lugano, Ticino, Switzerland, Switzerland
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MK
Marianna Kronenberg
Colleague at Avaloq
Ticino, Switzerland, Switzerland
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FW
Finn Wohner
Colleague at Avaloq
Edinburgh, Scotland, United Kingdom, United Kingdom
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HE
Hatice Evren
Colleague at Avaloq
Berlin Metropolitan Area, Germany
View →
David M.
Colleague at Avaloq
Stanwell Park, New South Wales, Australia, Australia
View →
JE
John Erwin Fabre
Colleague at Avaloq
Makati, National Capital Region, Philippines, Philippines
View →
AR
Aneesa Ramkay
Colleague at Avaloq
Zurich, Zurich, Switzerland, Switzerland
View →
GB
Greg Bucklin
Colleague at Avaloq
India, India
View →
SL
Stefano Luisoni
Colleague at Avaloq
Ticino, Switzerland, Switzerland
View →
SO
Sharon Ong
Colleague at Avaloq
Singapore, Singapore
View →
FR
Fede R.
Colleague at Avaloq
Lugano, Ticino, Switzerland, Switzerland
View →
MK
Marianna Kronenberg
Colleague at Avaloq
Ticino, Switzerland, Switzerland
View →
FW
Finn Wohner
Colleague at Avaloq
Edinburgh, Scotland, United Kingdom, United Kingdom
View →
HE
Hatice Evren
Colleague at Avaloq
Berlin Metropolitan Area, Germany
View →
3 education records
Paul Sturt education
Bachelor’S Degree, Geography Bsc Hons
Post Graduate Diploma (Pgdip), Business Information Systems
High School And Sixth Form
St. Benedict'S School, London W5
FAQ
Frequently asked questions about Paul Sturt
Quick answers generated from the profile data available on this page.
What company does Paul Sturt work for?
Paul Sturt works for Avaloq.
What is Paul Sturt's role at Avaloq?
Paul Sturt is listed as IT Service Management Senior Professional | ITIL Expert | EMEA Client Services | Core Retail Banking | Wealth Management | AML and Fraud | at Avaloq.
What is Paul Sturt's email address?
AeroLeads has found 1 work email signal at @avaloq.com for Paul Sturt at Avaloq.
Where is Paul Sturt based?
Paul Sturt is based in London Area, United Kingdom, United Kingdom while working with Avaloq.
What companies has Paul Sturt worked for?
Paul Sturt has worked for Avaloq, Tesco Bank, Fiserv, Fiserv International, and Amway Europe.
Who are Paul Sturt's colleagues at Avaloq?
Paul Sturt's colleagues at Avaloq include David M., John Erwin Fabre, Aneesa Ramkay, Greg Bucklin, and Stefano Luisoni.
How can I contact Paul Sturt?
You can use AeroLeads to view verified contact signals for Paul Sturt at Avaloq, including work email, phone, and LinkedIn data when available.
What schools did Paul Sturt attend?
Paul Sturt holds Bachelor’S Degree, Geography Bsc Hons from The University Of Manchester.
What skills is Paul Sturt known for?
Paul Sturt is listed with skills including Requirements Analysis, Software Project Management, Management, Team Leadership, .Net, Agile Methodologies, and Solution Architecture.
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