Paul Sullivan Email & Phone Number

County Dublin, Ireland

County Meath, Ireland

Dublin, County Dublin, Ireland

Promoted to Senior Retention Messaging specialist in March 2021.• Dealing with high volume of multiple conversations on LiveEngage through the messagingservice. Dealing with on average 4 customers at the same time.• Having agents shadowing me that are interested in moving to the messaging team or thatare in training.• Taking inbound calls and handling the customer query about cancelling, downgrading, orupgrading their packages.• Achieving my 4 KPI’s targets: TA 77%, PAT 72% Broadband Upgrade -1.9%• Troubleshooting with customers on tv and broadband problems.• Having a real passion for the product to help resolve any customer problem.• Tailoring packages for customer’s needs while operating on multiple platforms at the sametime.• Ensuring all records on our CRM Stan, Sirus & LiveEngage are correct for GDPR on each call.• Supporting new staff members that join the team on using the systems, any challenges theyencounter with customers and helping achieve their KPI’s.• Adapting quickly to changes within the business when rolling out new CRM systems to workon or new products and seeking support when needed.

Citywest

• Develop new leads and opportunities by cold calling into small to medium businesses.• Manage the entire service sales cycle from prospect to close.• Learning the industry changes quickly to keep up on customer’s needs.• Communicating effectively with clients and colleagues to ensure the client expectations aremet.• Having a passion to build a strong relationship with each client.• Using the CRM systems Telemagic and SAP daily.• Cold calling clients and taking inbound calls while operating on multiple platforms at thesame time.• Achieving monthly KPI of €3,500.• General administration on the CRM and Excel.

Dublin, County Dublin, Ireland

Working on behalf of our client Avaya issuing support and subscription licensing contract renewals for the Irish and UK territories. Responsibilities⦁ Responsible for the renewal of hi-tech service and support agreements to an existing customer base.⦁ Apply internal training methodology to maximize pipeline and revenue.⦁ Review relevant databases to research accounts and uncover new opportunities to maximize revenue.⦁ Manage the entire service sales cycle from prospect to close.⦁ Ensure the integrity of client information is maintained in the database systems⦁ Be able to provide up to date forecast information to Inside Sales Manger⦁ Keep all relevant stakeholders informed, throughout sales cycle.⦁ Using CRM Atlas, CSQT and SAP on a day to day basis.⦁ Monthly Channel performance calls.⦁ Weekly/monthly channel conference meetings & calls on pipeline progress.

Working on behalf of our client VMware issuing support and subscription licensing contract renewals for the Irish and UK territories. Responsibilities⦁ Responsible for the renewal of hi-tech service and support agreements to an existing customer base.⦁ Apply internal training methodology to pipeline to upsell/ cross sell opportunities to maximize pipeline and revenue⦁ Review relevant databases to research accounts and uncover new opportunities to maximize revenue.⦁ Managing the entire service sales cycle from prospect to close.⦁ Ensure the integrity of client information is maintained in the database systems⦁ Providing up to date forecast information to Inside Sales Manger⦁ Keeping all relevant stakeholders informed throughout sales cycle.⦁ Using Salesforce on a day to day basis.

Blackrock

⦁ Cold calling clients and taking inbound calls.⦁ Amending policies for renewal date to become active for the year term.⦁ General administration.⦁ Working with daily and monthly targets.⦁ Using Relay on a daily basis - Amending policies, general admin, quoting for clients on private motor and home policies.

Cherrywood, Dublin

Online Sales Rep. (Internship)- Responsible for managing company’s online ordering portal by developing and maintaining long term relationships with customers, building client relationships and ensuring all customer needs are understood and fully satisfied.- Supporting team of account managers and potential customers help identify for online ordering.- Identifying potential up-selling opportunities and closing over the phone.- Creating database of customers and organising when to call to make sure customers configurations were up to date.- Weekly one 2 one’s with management about pipeline and targets.- Interacting with marketing department to help provide feedback and further develop marketing campaigns.- Working as part of a team to achieve team targets as well as achieving individual targets.- Using Salesforce everyday as CRM.- Ensuring a successful engagement of the Product Specialists Team or the Field Team into the account when required.- Greenfield account profiling by pre-call qualification of 600 accounts during Q3.Certified Social Media & Community ProfessionalCertified Microsoft Licensing Solutions Specialist Lite

Dundrum, Dublin

Tailoring Specialist- Seasonal moves.- High standards of presentation.- Promoting current trends.- Communication with management team.- Measuring customers for the right size.- Checking bestsellers report weekly.- Merchandiser of Menswear tailoring section.CashierTeam leader- Training and development of staff.- Actioning bestseller reports.- Leading by example.- Customer service.

Sydney, Australia

- Managing and training a new and current team of reps- Responsible for driving sales and achieving targets- Motivating my team of reps- Been responsible for working order and condition of the vechicle we travelled in- Responsible for issuing maps and delegating area to each member of the team- Ensuring all reps were in full uniform and had a fully equipt eskie

Dundrum, Dublin / Limerick City

Merchandiser of Men's wall, Ladies wall and Windows- Lines are on the floor.- Bestsellers.- Option checks actioned.- New floor moves and action them.- Make sure that all POS were on display and up to date.Key HolderDeliveriesStock ControlAdmin- open tills in morning and cashing up at the end of nightTraining and development of staffConducting Customer Service Audits and giving feedback to staffHealth and safety coordinator - conducted health and safety checks once a weekPoint of Sale- Throughout the whole store.- Good brand representation.- Use of 3D POS for point of difference.- Up to date POS.- Ordering new and present POS.Head Cashier- Training staff on new till procedures.- Ordering of till stationaries.- Stock checks on shoe care products.- Merchandising of branded bags behind the till.

Dundrum, Dublin

Ladies Senior Sales- Bestsellers- Space Management - actioned and planned floor moves- Training Sponsor- Actioned Rota’s- In Charge of Security Folder- Merchandiser of ladies casualMen’s Senior SalesBestsellers- Space Management - actioned and planned floor moves- Training Sponsor- Actioned Rota’s- Merchandiser of men's floor- Was involved with planning of the Christmas sale.

Diploma Of Education, Sales Management, Pass

Education record