Establish relationship with Associations and nonprofits via email, phone and social media channels. Present the functionality and benefits of the Events Lite conference app. Develop and implement marketing strategies for lead generation.

Reviewed Operations Management (OM) text to identify areas where Integrated Excel (IE) could be applied. Developed Excel spread sheets based on OM problems to be used by the technical team to create the IE solution.

Project Manager on Microsoft's Tech for Social Impact Digital Maturity Practice (DMP) Team. The DMP is a portfolio of technical staff, curated partners, and offers that accelerate digital maturity growth and lead to shared outcomes for CELA’s most strategic organizations and audiences. Key responsibilities include: - Used M365 and Azure Power platform toolset to execute on the responsibilities and tasks of Project - Facilitated the transition between the outgoing PM and the incoming PMO staff. Trained the incoming PM on the roles and responsibilities. - Ensured no loss of service or quality with the people and organizations serviced by the DPM team.

Instruct in Operations Management to MBA students. Facilitate the learning of supply, demand and continuous process improvement principles with case studies, problem resolution, practice operations simulation and lecture.Supervise students during internship with local companies. I ensure value add is being delivered to the local company by the student as they work in the area of Business Development, Marketing or Operations Management.

Developed and implemented an application using Python to parse Telcom invoice PDFs. Output service data to an Excel file to be used by analysts for Telecom auditing.Bug tracking and Defect management. Code versions management with Git/Github.Interfaced with C-level management to establish project scope and requirements. Interfaced with analysts to establish product features and functionality.

Developed and implemented Project Plans for simultaneous deployment and configuration of Amazon’s High Volume Hiring (HVH) software based on Salesforce.com. Managed six development team members in the configuration and development of HVH.Facilitated User Acceptance Testing with business teams. Documentation and resolution of defects to the successful launch of five countries.Weekly and daily summary of action item status for higher level PMO team. Identified risks, blockers and accomplishments.Collaborate with development and business to plan project sprints.

Managed 74 action items across 16 team leaders. Scheduled and facilitated on-line meetings with team to documented milestones and determine next steps.Followed up on next steps, escalating when necessary. Supported development and software quality assurance to ensure optimal progress and product stability for end users.Monitor workflow and timeline adjustments as needed.Worked as part of an interdisciplinary team to achieve project milestones. Set and adjusted project milestones as needed.

Preform Salesforce.com administration / configuration / data migration / integration duties as directed.Ensured expected application performance levels are achieved.Familiarity with WorkFront and Tableau.Created roles, profiles objects, fields, record types, custom page layouts, custom fields and other standard functionality. Configuring standard objects and modules including validation rules, formulas, record types and page layouts.Configured Data Loader and uploaded data in CVS files into Salesforce, checking for the correctness of the data.Customized various Salesforce.com Standard Objects – Leads, Account, Contact, Opportunity, Activities and custom objects.Implemented Salesforce.con Nonprofit Success Pack and integrated this with iATS payment system.

Managed sales staff against data to measures call frequency, cycle time, off-site and on-site visits against same period occupancy rates.Weekly updates with the B2B call center team.Reviewed customer complaints and satisfaction survey data.Tracked deliverables and deadlines.Established progress reporting mechanism (metrics). Directed marketing and sales campaigns for multiple venues and services within the region and various industries. Expanded market share by 25% annually.

Determined vision, mission, and values of the division.Set up the B2B Call Center from its inception including: Established standard operating procedures; Developed sales and marketing strategies; Established database of prospective customers; Developed call center scripts; Trained sales staff in cold calling and warm calling strategies in establishing new business. Supported top management in all aspects of strategic planning to initiate innovative marketing efforts to break into new markets as well as enhancing sales in existing markets. Managed the overall project plan against budget and timeline.

Identified and analyzed System Center Operations alerts to assess the health and availability of Microsoft's new Online Business service offering (Exchange, SharePoint and Live Meeting).Ran recurring and one-off meetings as required to push work forward.Identified commitment levels, goals and business requirements for updates to the Consumption Planning tool used to forecast Capital Expenditures (CAPEX) and Direct Costs of Data Center activities. Liaison between cross functional teams.Consolidated alert data into a data dashboard and weekly reporting summary.Gathered, documented and analyzed Business Requirements for Customer Service, incident management system.Performed complex process and business analysis (using Visio and PowerPoint) to ensure completeness and integrity of proposed features and requirements.Develop “As Is” and “To Be” process flow diagrams to identify improvements and stabilize variability.Managed the installation of the Customer Reference Application on a Microsoft Data Center (Fargo).Collaborated with business partners, regional User Acceptance Test (UAT) members and the IT vendor.Managed the deliverables and action items required to move the application through the SDLC milestones, culminating with the successful review for both security and privacy.Documented the future state business requirements of the application (BRD) and obtained favorable signoff from stakeholders of business units (NA, EMEA, APAC, LATAM).Monitored deliverable completion, program milestones and UAT coordination.

Developed and maintained metrics used to track and analyze production up time. Linked metrics to financial models for economic value analysis.Weekly and Monthly Rhythm of Business reporting on metrics and system status.Developed project proposals and acted as project lead in operational improvement project based on Six Sigma methodology.

stablished, implemented and managed the system and processes for managing Partner Setup, Contracts, Purchase Orders and Invoices. Consulted with Planners, Business Development and Product Managers to develop an understanding of the varied and complex business needs to be supported by the system. Was responsible for determining how the changing business needs would affect the process: Project budget of $58M representing 200 vendors. Developed and implemented metrics to determine cost/benefit analysis.