Paul S. Email & Phone Number

Establish relationship with Associations and nonprofits via email, phone and social media channels. Present the functionality and benefits of the Events Lite conference app. Develop and implement marketing strategies for lead generation.

Reviewed Operations Management (OM) text to identify areas where Integrated Excel (IE) could be applied. Developed Excel spread sheets based on OM problems to be used by the technical team to create the IE solution.

Redmond, Washington, United States

Project Manager on Microsoft's Tech for Social Impact Digital Maturity Practice (DMP) Team. The DMP is a portfolio of technical staff, curated partners, and offers that accelerate digital maturity growth and lead to shared outcomes for CELA’s most strategic organizations and audiences. Key responsibilities include: - Used M365 and Azure Power platform.

Kirkland, Washington, United States

Instruct in Operations Management to MBA students. Facilitate the learning of supply, demand and continuous process improvement principles with case studies, problem resolution, practice operations simulation and lecture.Supervise students during internship with local companies. I ensure value add is being delivered to the local company by the student as.

Redmond, Washington, United States

Developed and implemented an application using Python to parse Telcom invoice PDFs. Output service data to an Excel file to be used by analysts for Telecom auditing.Bug tracking and Defect management. Code versions management with Git/Github.Interfaced with C-level management to establish project scope and requirements. Interfaced with analysts to.

Redmond, Washington, United States

Developed and implemented Project Plans for simultaneous deployment and configuration of Amazon’s High Volume Hiring (HVH) software based on Salesforce.com. Managed six development team members in the configuration and development of HVH.Facilitated User Acceptance Testing with business teams. Documentation and resolution of defects to the successful.

Redmond, WA

Managed 74 action items across 16 team leaders. Scheduled and facilitated on-line meetings with team to documented milestones and determine next steps.Followed up on next steps, escalating when necessary. Supported development and software quality assurance to ensure optimal progress and product stability for end users.Monitor workflow and timeline.

Everett, WA

Preform Salesforce.com administration / configuration / data migration / integration duties as directed.Ensured expected application performance levels are achieved.Familiarity with WorkFront and Tableau.Created roles, profiles objects, fields, record types, custom page layouts, custom fields and other standard functionality. Configuring standard objects.

Redmond, WA

Managed sales staff against data to measures call frequency, cycle time, off-site and on-site visits against same period occupancy rates.Weekly updates with the B2B call center team.Reviewed customer complaints and satisfaction survey data.Tracked deliverables and deadlines.Established progress reporting mechanism (metrics). Directed marketing and sales.

Bogor, West Java, Indonesia

Determined vision, mission, and values of the division.Set up the B2B Call Center from its inception including: Established standard operating procedures; Developed sales and marketing strategies; Established database of prospective customers; Developed call center scripts; Trained sales staff in cold calling and warm calling strategies in establishing new.

Redmond, Washington, United States

Identified and analyzed System Center Operations alerts to assess the health and availability of Microsoft's new Online Business service offering (Exchange, SharePoint and Live Meeting).Ran recurring and one-off meetings as required to push work forward.Identified commitment levels, goals and business requirements for updates to the Consumption Planning.

Seattle, Washington, United States

Developed and maintained metrics used to track and analyze production up time. Linked metrics to financial models for economic value analysis.Weekly and Monthly Rhythm of Business reporting on metrics and system status.Developed project proposals and acted as project lead in operational improvement project based on Six Sigma methodology.

Redmond, Washington, United States

stablished, implemented and managed the system and processes for managing Partner Setup, Contracts, Purchase Orders and Invoices. Consulted with Planners, Business Development and Product Managers to develop an understanding of the varied and complex business needs to be supported by the system. Was responsible for determining how the changing business.

Doctorate Of Business Administration, Organizational Behavior Studies

Mba, General Management, Finance

B.Sc., Computer Science