Paul Tasker Email & Phone Number

Sydney, Australia

Accountable for client satisfaction, delivery transformation and culture with a staff of ca. 4,000 in Australia, NZ, India, Philippines and Vietnam

Canberra

The AE is the single point of accountability for the entire HPE/ATO relationship and for ensuring the delivery of contracted services from HPE to ATO realise the agreed business benefits for all stakeholders. The mission of the AE is to continually demonstrate how value is added from improvements in service continuity, productivity, cycle time reduction and the support of business change agendas. The role must translate board requirements into implementable solutions and drive the action plans to ensure performance is delivered.

This role will focus on improving the client experience of the transition and transformation stages of outsourcing contracts through improved standardisation, best practice transfer, trouble shooting and relationship management with a geographical focus on Australia and South East Asia.

Based in London with staff located in Tokyo and across the UK, reporting to the President of the Global Business Group (Fujitsu Board level) with accountability for:• Global Delivery Centre (low-cost, off-shore centre) strategy and coordination, including development and delivery of Fujitsu’s (off-shore) Global Delivery Model.• Global Offering development and deployment, providing Fujitsu’s geographic business units with common offerings that ensure consistency of client-service delivery across the world. • Global Delivery Governance, including coordinating the inter-regional delivery activities of each of the heads of delivery in the various Fujitsu geographical units.• Global Knowledge management, planning and developing a globally-accessible knowledge base across all Fujitsu geographic units and developing key materials to be shared across these units.• Global Capability Catalogue development, including planning and developing critical sources of information on global service capability by location; global cost rate information; and facility capacity management.• Global Procurement implementation, including defining and negotiating shared sourcing arrangements for cross-geography services and products. • Global process development, including gaining executive agreement for key processes such as: Global Decision Rights; Global Trading Model; and the Global Management Framework (an operating manual to guide effective multi regional delivery).

Reporting to the European CEO and accountable for:• Building, operating and promoting Global Delivery Centres in (India, Russia, Portugal and Poland) in order to reduce average delivery costs and improve margin from existing customers as well as the ability to compete for new customers and so improve the profitability of Fujitsu in Europe.

Reporting to the BP Group CIO and accountable for:• The delivery, operation and integrity of all IT infrastructure across BP including 80,000 desktop PCs, multiple strategic and legacy data centres, global communication and service management services with international supply contracts from major suppliers including IBM, EDS and Fujitsu.• An annual operating budget of $US500m with annual unit cost reduction targets and a workforce of c.1000 employees.• Contributing to the reshaping of BP following the introduction of a new “Management Framework” by establishing and leading a multi-year transformational programme designed to renew BP’s global digital infrastructure, improve its integrity and centralise its operation.• Chairing the Group IT Operating Committee consisting of the IT Directors of each of the major Business segments collectively commanding an annual budget in excess of $US1bn.• Mitigation of the service and reputational risks associated with BP’s reliance on WorldCom as its primary provider of telecommunications services.