Paul Thomas Email & Phone Number

Hemel Hempstead, Gb

Nw London

Amersham, Buckinghamshire, United Kingdom

providing Insight and strategic recommendations to corporate customers to drive cost savings, increase revenue and reduce risk.

Amersham, Buckinghamshire, United Kingdom

Amersham, Buckinghamshire

Full Line Management responsibility for 10 Customer Service Representatives, ensuring the highest standards of customer service are met within business and customer SLA's. My main areas of responsibility are monitoring and encouraging performance to ensure achievement of individual and team targets including income and fleet growth, performing monthly 1-2-1's and side by side coaching sessions promoting personal development and colleagues and customer cohesion. Other duties include management… Show more Full Line Management responsibility for 10 Customer Service Representatives, ensuring the highest standards of customer service are met within business and customer SLA's. My main areas of responsibility are monitoring and encouraging performance to ensure achievement of individual and team targets including income and fleet growth, performing monthly 1-2-1's and side by side coaching sessions promoting personal development and colleagues and customer cohesion. Other duties include management of absence and disciplinary procedures and the recruitment of quality employees. Show less

Amersham, Buckinghamshire

Telephone based sales role responsible for customer retention and fleet growth through renewals management on a portfolio of over 100 customers. I provided vehicle quotations, policy and contract mileage reviews and a key focus of the role was building strong lasting relationships with customers with a view of becoming a trusted adviser for all of their fleet needs.

Amersham, Buckinghamshire

I was responsible for the delivering the highest standards of customer service to a wide range of customers dealing with all in life queries including order to delivery, invoice disputes and complaints resolution. It was essential to build strong relationships with my customers to instil trust and integrity. my biggest achievements in this role was being awarded the title of Regional South Account Executive of the year consecutively in 2008 & 2009 and also winning a company wide customer… Show more I was responsible for the delivering the highest standards of customer service to a wide range of customers dealing with all in life queries including order to delivery, invoice disputes and complaints resolution. It was essential to build strong relationships with my customers to instil trust and integrity. my biggest achievements in this role was being awarded the title of Regional South Account Executive of the year consecutively in 2008 & 2009 and also winning a company wide customer service award. Show less