Developed a project reporting framework and associated tool, tracking a portfolio budget of $2M+ in active projects and raising project reporting adherence by 78%.• Service Level Agreements/Management - Turned-around a long-delayed project to work with first-time service owners to create our department’s first Service Level Agreements for all in-test and upcoming titles.• Maintained and kept the department project backlog groomed and in synch with shifting company/department goals and priorities – including regular capacity planning reviews as well as stakeholder check-ins.• Developed and demonstrated flexibility, urgency, and prioritization skills by creating a proposal for time and effort tracking, which involved analyzing current workflows globally by employee types, in addition to providing details on each hour billed in FY19 by region, service, and allocation type.

Devised and created the Early Access Reporting program (EAR) for Games as a Service (GaaS), driving from inception to successful completion over 3 years by working with external/internal stakeholders from teams throughout the company.• The success of EAR and the corresponding data influenced several key presentations that were delivered globally to all levels of WWS and areas of SIE.• Actionable Rate of submitted issues grew from ~15% before this service to ~68% ° • Global participation from 20+ countries• ~46% Cost Avoidance (reduced number of contract testers needed)• Shepherded Capone (comment moderation) integration into the early access tool by gaining EU legal approval. Commended by management and team members for demonstrated diligence, drive, accountability and leadership in accomplishing the key global task.

Pioneered a new fiscally responsible resource allocation process to improve and influence budgetary decision-making and mitigate previous overspending concerns that is still in use today. • Successfully managed 14 direct reports and indirectly managed 25-100 testers. Developed and implemented individualized performance plans and career development for direct reports. Responsible for reviews and performance improvement plans for contingent and SCEA staff.

Tasked with bringing the recognized property, Warhammer 40,000 to the collectible trading card game market.Recruited to oversee creative department of Sabertooth Games in creation of original content based on an international licensed property - Warhammer 40,000 by Games Workshop. The success of this effort led to the buyout of Sabertooth Games by Games Workshop. Left Games Workshop in 2002 seeking career in video game industry.• Recruited to oversee creative department of Sabertooth Games in creation of original content based on an international licensed property - Warhammer 40,000 by Games Workshop. The success of this effort led to the buyout of Sabertooth Games by Games Workshop.• Concepted and designed game and packaging materials, sold in 9 languages. Worked within a strict licensee program to commission 75+ artists to create 800+ images. Developed story structures for three expansions and managed team of freelance authors.

Entered Wizards of the Coast as Graphic Designer and was progressively promoted to Senior Art Director. Oversaw the creative development and management of the top selling card games in the world. Received an Origins Award for Graphic Excellence.• Managed the creative content for Magic: the Gathering and Legend of the Five Rings brands including product storylines, set/prop design, and character design/development. Managed a 15-person creative team of artists, writers, and designers in producing all component elements of the properties.• Originated creative style guides and procedures resulting in a solid, focused approach to IP design for Magic: the Gathering and Legend of the Five Rings.• Developed brand identity and created IP design that incorporated original storylines and graphics, packaging, and information design that established a unique and marketable branded look and feel.