Paul Vincent Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

-Processing and uploading (including but not limited to) Notices, Endorsements, Policies and Binders into the system on a daily basis.-Sorting, processing and uploading physical mail documents from the office into the system.Completing daily and monthly carrier reports.-Assisted in the creation of Service Team documentation.-Assisting team members with.

Chicago, Illinois, United States

-Assist prospective clients in filling out the online application to receive insurance quotes.-Direct clients to contact their assigned agent, either by phone or e-mail whenever policy assistance or changes are needed.-Account access assistance whenever clients get locked out or forget their account password.-Respond or redirect email requests as.

Chicago, Illinois, United States

-Outbound contacts for customer awareness on latest platform updates.-Directed contacts to the right assistance channel in case there were additional support questions.-Manually filter contacts from the database to determine callbacks to be performed.

San Jose, Costa Rica

Ensured customers safe arrival and in a timely manner to their destination while creating customer satisfaction.Maintained files to track mileage, maintenance, and miscellaneous expenses. Managed routes through use of iPhone app technology.Demonstrated ability to deal peacefully with unforeseen circumstances or delays and use advanced driving techniques to.

San Jose, Costa Rica

Provided account, application and device setup as well as troubleshooting support to customers from the United States and the United Kingdom over the telephone, chat and e-mail.Troubleshooting for software & hardware functionality and system configuration, sometimes with limited information and escalating to Technical Support when required.Provided.

San Jose, Costa Rica

Technical support assistance for Tier 1 / Tier 2 tickets for server-related issues, application issues, deployment and general assistance on compliance with their data mining systems.Front line support, making sure that tickets received for Internal IT, external host, and clients got to the right point of contact for assistance.Ensured the data mining.

Heredia, Costa Rica

Migration and update of user data and Active Directory profiles between server hard drives and Active Directory domains.Processed requests and escalations via Remedy Incident Management.Provided performance feedback and coaching to agents whenever needed.Ensured pending requests were being taken care of and updated by the agents in a timely manner.Worked.

Heredia, Costa Rica

Responded to service, product and technical questions, regarding hardware and software related to technical issues from incoming customer contacts and notification systems.Provided first level VPN support.Processed requests and escalations via Remedy Incident Management.Worked with the client on improvement projects for the Desktop Support team in the.

Heredia, Costa Rica

Replacement parts sourcing and logistic planning for onsite engineers in the United States.Evaluated alternate solutions whenever original logistic were delayed.

Heredia, Costa Rica

Received incoming phone calls from dental offices listing patient's dental insurance benefits. Answered questions regarding insurance claims coverage.