Paul Vorster Email & Phone Number

Johannesburg Metropolitan Area

Collaborate to develop a cutting-edge Managed Services business, ensuring alignment with global trends and participate in the facilitation, and the execution of a Telco to Tech-co transformation activities. Enhance current offerings and formulate revenue models for sustained growth. Lead customer engagement by understanding their needs deeply and tailoring solutions accordingly. Act as the primary liaison for clients, fostering strong relationships and navigating complex sales processes… Show more Collaborate to develop a cutting-edge Managed Services business, ensuring alignment with global trends and participate in the facilitation, and the execution of a Telco to Tech-co transformation activities. Enhance current offerings and formulate revenue models for sustained growth. Lead customer engagement by understanding their needs deeply and tailoring solutions accordingly. Act as the primary liaison for clients, fostering strong relationships and navigating complex sales processes effectively. Show less

South Africa

Developing and executing strategic plans for the managed services division thataligns with the overall company strategy. The formulation of GTM strategies anddeveloping marketing campaigns. Building and maintaining strong relationships withkey clients to understand their evolving needs and ensuring customer satisfactionwith the services provided. Managing the budget for the managed services businessunit, ensuring financial targets are met and seeking out new business… Show more Developing and executing strategic plans for the managed services division thataligns with the overall company strategy. The formulation of GTM strategies anddeveloping marketing campaigns. Building and maintaining strong relationships withkey clients to understand their evolving needs and ensuring customer satisfactionwith the services provided. Managing the budget for the managed services businessunit, ensuring financial targets are met and seeking out new business opportunitiesto drive revenue growth.Staying up-to-date with industry trends and technology advancements, andincorporating them into the managed services offerings where appropriate. Overseeing the delivery of managed services to clients, ensuring high levels ofquality and service availability. Show less

Johannesburg Area, South Africa

Direct the management of Contractual Service Delivery for key clients, with an Annual Contract Value exceeding R100 mil p.a. Spearhead the formulation and execution of policies geared towards improving service delivery and frequently analyse activities to identify potential risks and implement optimised risk mitigation plans. Lead the reengineering of operational delivery models aimed at increasing operational efficiency to foster the attainment of business goals. Champion the contracts… Show more Direct the management of Contractual Service Delivery for key clients, with an Annual Contract Value exceeding R100 mil p.a. Spearhead the formulation and execution of policies geared towards improving service delivery and frequently analyse activities to identify potential risks and implement optimised risk mitigation plans. Lead the reengineering of operational delivery models aimed at increasing operational efficiency to foster the attainment of business goals. Champion the contracts negotiation process to establish favourable terms, resolve contractual issues, and ensure that company services meet established requirements. Project future revenues and expenses and initiate financial targets for individuals and teams while identifying opportunities aimed at minimising cost and increasing revenue. Construct and maintain favourable relationships with clients to align service delivery and engagement with client IT strategy and actively participate in the creation of tactical execution roadmaps. Review all proposals delivered to the client and ensure that growth objectives within the account are in line with the company’s overall strategic direction and serve the best interest of the client. Provide significant support in the hiring of new team members to ensure the organisation attracts the right talent and provide strategic leadership in the training and development of the service delivery team to ensure optimum levels of efficiency and productivity for the accomplishment of strategic objectives. Develop mutually beneficial relationships with key stakeholders and effectively manage direct reporting teams to ensure the achievement of business goals. Show less

Johannesburg Area, South Africa

Liaised with key stakeholders to facilitate the execution of cutting-edge operational strategies and provided strategic leadership and direction to seven mid-level managers and teams responsible for IT infrastructure and services. Oversaw the formulation as well as the execution of processes and procedures aimed at optimising operational efficiency and analysed organisational activities to identify inefficiencies and implement innovative plans geared towards improving the quality of the… Show more Liaised with key stakeholders to facilitate the execution of cutting-edge operational strategies and provided strategic leadership and direction to seven mid-level managers and teams responsible for IT infrastructure and services. Oversaw the formulation as well as the execution of processes and procedures aimed at optimising operational efficiency and analysed organisational activities to identify inefficiencies and implement innovative plans geared towards improving the quality of the organisation’s service offering. Tracked and monitored operational risks and executed risk mitigation plans and evaluated the organisation’s service offering to ensure that deliverables meet and exceed client expectations. Built and maintained fruitful relationships with clients, provided sound consulting services and recommendations, and monitored client experience to ensure optimum satisfaction. Efficiently compiled accurate and detailed reports that relate to key performance metrics and made recommendations to improve operational efficiency for the attainment of business goals. Show less

Spearheaded the development and execution of innovative account management strategies while building a pipeline of opportunities aimed at increasing the organisation’s profits. Successfully identified and developed strategic partnerships which resulted in a 70% increase in wallet share while proactively detecting and qualifying new prospects that include new products and services. Oversaw the entire client accounts management function inclusive of contract negotiations and developed as well as… Show more Spearheaded the development and execution of innovative account management strategies while building a pipeline of opportunities aimed at increasing the organisation’s profits. Successfully identified and developed strategic partnerships which resulted in a 70% increase in wallet share while proactively detecting and qualifying new prospects that include new products and services. Oversaw the entire client accounts management function inclusive of contract negotiations and developed as well as managed customer relations to ensure the long-term sustainability of contracts. Collaborated with vendors to effectively co-create solutions and generated demand by efficiently articulating value proposition and addressing strategic business objectives. Provided input to the client’s IT strategy and evaluated client business challenges to lead the implementation of robust solutions that are aligned with the company services and products. Established mutually beneficial relationships with key stakeholders who have a great influence on the organisation’s bottom line while liaising with partners to facilitate the efficient delivery of support services to clients. Show less

Drove the organisation’s business and increased its revenue and profits by regularly identifying and developing new business opportunities and proposing as well as constructing new strategic partnerships. Cultivated and sustained favourable relationships with clients to assess their specifications and implemented customised solutions that meet client needs. Delivered exceptional service solutions for all products as well as services, and conducted research to identify industry development, to… Show more Drove the organisation’s business and increased its revenue and profits by regularly identifying and developing new business opportunities and proposing as well as constructing new strategic partnerships. Cultivated and sustained favourable relationships with clients to assess their specifications and implemented customised solutions that meet client needs. Delivered exceptional service solutions for all products as well as services, and conducted research to identify industry development, to formulate plans tailored to ensuring that the organisation capitalises on them. Show less

Effectively managed the Group IT Operations to ensure maximum efficiency and compliance with relevant policies and procedures while identifying and mitigating potential risks to foster the effective delivery of IT services for the attainment of established goals. Spearheaded the management of services delivered to businesses in Africa, led contract negotiations to establish fruitful contract terms while managing all vendor escalations. Liaised with project teams to ensure the efficient and… Show more Effectively managed the Group IT Operations to ensure maximum efficiency and compliance with relevant policies and procedures while identifying and mitigating potential risks to foster the effective delivery of IT services for the attainment of established goals. Spearheaded the management of services delivered to businesses in Africa, led contract negotiations to establish fruitful contract terms while managing all vendor escalations. Liaised with project teams to ensure the efficient and timely delivery of projects while driving and maintaining ITIL practise maturity within teams and delivery partners. Show less

Acted as a point of contact for all IT and technology-related matters and directed the implementation of a robust IT plans to facilitate the achievement of the organisation’s strategic objectives. Developed new business and maintained fruitful relationships with clients to identify requirements and provided exceptional IT and technology solutions that exceed expectations. Managed policy alignment in 11 countries and evaluated processes to identify IT challenges and implement service agreements… Show more Acted as a point of contact for all IT and technology-related matters and directed the implementation of a robust IT plans to facilitate the achievement of the organisation’s strategic objectives. Developed new business and maintained fruitful relationships with clients to identify requirements and provided exceptional IT and technology solutions that exceed expectations. Managed policy alignment in 11 countries and evaluated processes to identify IT challenges and implement service agreements with in-country providers. Show less

South Africa

Diploma Pc Engineering

Education record