Worked in Transportation Sales and Marketing for 45 years. Held Regional and National positions for Sales and Marketing for Transportation Companies including Executive Vice President of Sales, Vice President of Sales, Regional Vice President of Sales and Regional Director of Sales for National Trucking Companies. In charge of National accounts throughout the United States as well as Regional and Local Companies in and around Texas and the Southwest. Directly in charge of account responsibility from prospecting, to initial sales calls, discovery, credit checks, account set-up, operation integrity, dispatch coordination, driver information, billing and collection issues, equipment modification and reliability, closure and follow up. Trained and reinforced a network of Customer Service professionals to insure the customers satisfaction and continued position with the company. Designed and implemented processes to insure all procedures agreed to by our company were complied with and followed to the letter. Followed up with customer expectations on a regular basis with the emphasis on customer needs and goals. Measured and reported dwell and critical service issues to responsible individuals on a regular schedule.