Paul W. Email and Phone Number

Responsible for managing and maintaining Active Directory and Exchange environments in a transnational enterprise environment; Working predominantly with Windows Server 2008R2 and Exchange 2010 environments.Leveraged Powershell to automate administrative tasks to reduce required man hours in completing various tasks.Responsible for managing and maintaining Cisco Call Manager and Unity in an enterprise environment.Responsible for server and end-user support of an enterprise level call center.Responsible for providing high-level support to a large network of field agents utilizing MobiControl to assist with tablet and field operations.Managed and maintained inventory of physical IT assets and user-issued devices, strategized and implemented best practices in asset tagging and inventory.Responsible for transport, setup, and teardown of IT/Networking equipment used for offsite user training classes / seminars.Assisted with planning and implementing statistical and informative call center video displays, providing agents and management with real-time statistics and analysis.

Solid Experience with Exchange 2003/2008 and migrations to Office 365 and cloud-based solutions. Participated in mass multi-domain migrations to the MS cloud.Extensive knowledge of standards and practices in AD and Exchange maintenance and administration within Windows 2008R2/2003/2000 environmentsSolid experience with virtualized / cloud based systems and architecture including: VMWare ESXi suite and Office 365 and OnMicrosoft virtualization. Familiar with leveraging PowerShell to automate tasks and reduce required man-hours in performing general maintenance tasks.Solid Experience with DNS standards and best practices. Extensive experience with VMWare products and best practices.Passionate about Technology; currently pursuing my MCITP in Windows Server 2008; Responsible for Active Directory planning, maintenance, and administration; as well as DNS/DHCP planning, mapping/addressing, and administration within a Windows 2008R2 and 2003 environmentSolely responsible for support of 100+ end-users and local datacenter.Further responsible for user support over multiple sites in enterprise environment. Responsible for designing and implementing solutions ranging from IT hardware and software from end-user desktops to enterprise-level servers. Responsible for administration of Active Directory, ShoreTel VOIP systems, Exchange, and Communicator/Lync environments. Managed physical and virtual assets across multiple sites using VMWare ESXi technology, MPLS, and cloud technology. Designed and implemented WDS to standardize information to remote assets across an enterprise level network. Participated in engineering enterprise level Office365 migration across multiple domains. Created and maintained critical relations with key vendors and suppliers in the IT industry. Migrated numerous production servers from physical hardware to virtualized assets; namely with VMWare products, to include VMWare Workstation 5-7 and ESXi Server.

Responsible for hardware and software installation, maintenance and upgrades for major national retailers. Managed shipping procedure for sensitive technology equipment. Conducted asset management of critical IT infrastructure

Responsible for Active Directory planning, maintenance, and administration; as well as DNS/DHCP planning, mapping/addressing, and administration within a Windows 2000 and 2003 environmentResponsible for hardware and software sales and support. Performed ISP user account creation and management. Provided on-site troubleshooting and set-up of online services, hardware, and software, desktop/laptop and remote access strategies, solutions and support. Recommended software and hardware configurations and acquisitions.

Built and repaired personal computers and small networks. Specialized in small business break / fix and high performance gaming systems.