Retail And Loyalty Marketing Manager
Colnbrook, Berkshire, Gb
• Appointed project manager to launch Nectar loyalty programme in UK. Working and briefing key stakeholders (IT, Telesales, Customer Services) within the business. Data segmentation to tailor messaging and call to action. Manage and launch all Internal and External communications (PR, Online, Radio, DM, and EDM) with full creative suite. Utilise Nectar channels for acquisition and reach. Telemarketing activity to convert prospects into account holders. Tactical and strategic promotions to change customer behaviour and lift spend. Analytical reporting to highlight ROI on all activity, trend analysis, channel performance, promotional success versus control group. • Manage Digital Marketing activity to achieve revenue KPI for the online proposition - SEO, Paid Search, Affiliate Marketing, Web Design, and Social Media.• Effective analytical work, using tools such as Google Analytics, website optimiser and heat mapping to gain transparency on customer journey, site performance.• Implement sub domain to improve conversion rate, gain user insights to optimise customer journey achieved by A/B & multivariate testing. Strong success with a 23% increase in conversion rate.• Manage and develop retail offering (targeting SMEs and consumers), working with key partners such as Homebase, Ryman, WHSmith and Staples. Utilising a broad range of marketing channels to reach new customers and grow incremental sales. CRM strategy to convert ad-hoc users into multiple users. Data profiling to build fact base of a typical user (such as SIC, social grading, demographic insight), to aid with targeting/media buying, messaging and strategic promotions.