Paul Watson Email & Phone Number

Wallsend, England

I am an extremely experienced training store manager responsible for training and inducting all new starters from Managers to Sales Consultants for the entire region. With extensive customer service experience, I have commercial and visual awareness to deliver sales and outperform KPI’s whilst improving profit & loss.With more than 20 years’ of experience in retail sales I am proven to deliver on customer excellence whilst improving teams ability to offer a consultative customer focused sale.Proficient in building effective business and team relationships through strong interpersonal skills, and the ability to coach teams to realise their full potential within their role, inspiring loyalty, team commitment, quality performance and compliance with organisational directives.

• Interact with customers and ensuring that high standards of customer service are maintained• Coach and train new team members in delivering exceptional service with great standards to ultimately exceed their expectation• Responsible for identifying new lease opportunities and overseeing management teams and operations• Interact and maintain relations with senior sales executives from various beverage brands • Organise and advertise events such as live music, comedy nights, quizzes and karaoke competitions• Collect and act on customer feedback to improve the overall running of venues• Undertake regular stock checks, placing orders with suppliers and restocking • Ensure regular maintenance of the premises, including cleaning and repairs• Recruit, train and manage a teams of 15+in each venue, including leading weekly meetings to update and motivate• Monitor profitability and performance to ensure sales targets were met and/or exceeded• Prepare weekly and monthly data of sales and performance• Analyse data to find new ways of generating extra revenue• Team rota management• Meet with the area business manager for the region to assess pub performance• Oversee compliance with health and safety regulations at all times in the pub, kitchen and other areas• Daily, weekly and monthly team meetings to discuss sales and service culture• Team motivation through praise and recognition• Ensure that the team and pub adhered to various legal frameworks• Maintaining relations with members of the local community, the police and liquor licensing authorities

• interacting with customers (including serving food and drink) and ensuring that high standards of customer service are maintained• overseeing compliance with health and safety regulations at all times in the pub, kitchen and other areas• organising and advertising events such as live music, comedy nights, quizzes and karaoke competitions• collecting and acting on customer feedback to improve the overall running of the venue• undertaking regular stock checks, placing orders with suppliers and restocking (which involves physical work)• ensuring regular maintenance of the premises, including cleaning and repairs• recruiting, training and managing staff, including leading meetings to update and motivate staff• monitoring profitability and performance to ensure sales targets are met or exceeded• meeting with the area business manager for the region to assess pub performance• ensuring that the pub adheres to various legal frameworks• maintaining relations with members of the local community, the police and liquor licensing authorities

Education record

GCSE in Maths, English, Chemistry, History, Biology and Geography

Education record