Head of the retail department in Postie, reporting through to the CEO and a member of the senior leadership team. Network of 62 stores with an annual turnover of $90 million. Managing eight direct reports and 320 indirect including Regional Managers, Operations Coordinator, Visual Merchandising department, Loss Prevention and Online Fulfillment Center.Achievements• Development of brand relaunch in conjunction with senior leadership team and execution at store level.• Development of loyalty program in conjunction with senior leadership and execution in store.• Comparable sales growth of over 25% for FY17 and 17% for FY18 driven through increase in conversion and other key performance indicators.• Restructure and alignment of store rosters.• Lead, develop and execution of new service proposition.• Develop and implement strategy to promote behavioural change.• Reduction of costs within the retail department of over $1 million for FY2017.• Lead launch of new small format store in high footfall locations.

• Maximise profitability of 18 stores (14 Witchery/4 Mimco) with an annual turnover of $20 million.• Managing 17 direct reports and 115 indirect reports.• Achieve key company KPI’s including operation cost budgets, staff recruitment and retention, customer service standards, store standards, loss prevention.• Implement and support strategic business initiatives in conjunction with the New Zealand Country Manager.• Oversee the sales and operations of the New Zealand Witchery and Mimco businesses in the absence of the Country Manager• Researching and liaising with the relevant departments on leasing opportunities.• Develop and maintain relationships with key external partiesAchievements• Successfully opened 9 Witchery stores, including 2 flagship stores, and 2 concessions.• Launched the Mimco brand in New Zealand with the opening of 3 Mimco stores in Auckland. • Rolled out the new categories of Witchery Menswear and Kids throughout Northern Region.• Promoted 24 internal candidates into assistant manager or store manager roles as a positive result of commitment to partnering with high performers, succession planning, planned development, coaching and training. Acting State Manager - Victoria & Tasmania (Jan ‘13 – Jun ’13)I completed a six month secondment in Melbourne, Australia as the Acting State Manager of Victoria and Tasmania. Led a team of 3 regional managers, 300 indirect reports, across 44 stores, with an annual turnover of over $60 million.

• Achieve sales, GP and contribution targets for 13 stores, 13 direct reports, 85 indirect reports.• Deliver a high standard of sales, customer service, and visual merchandising within all stores; maintain efficiency and compliance in operational standards.• Supported store management teams with recruitment, training, performance management and HR advice.• Managed inventory, stock consolidations and loss prevention.• Implement and support strategic initiatives in conjunction with the NZ Sales Manager.• Overseeing management of New Zealand businesses in the NZ Sales Managers absence. • Provide weekly and monthly reporting to the Melbourne based head office as required.