• Conducted meetings to improve the level of management, accountability, and provided financial visibility via Tableau, PowerPoint, and self-gen spreadsheets.• Increased average residential sale ticket by 7-10%, providing more options per call with enhanced product knowledge.• Achieved 3-month deadline of improving CSAT score to 95%, a 9% increase. • Created a culture of teamwork and cross departmental support.

• Assisted in collective bargaining agreement negotiations. • Exceeded budgeted margin by 13%. Improved revenue and production goals while reducing expenses adding $250k to service gross profit. • Managed the acquisition and IT conversion to Cargas, then ADDs Energy, Pegasus, Raven, Salesforce, and MPX/Gravity platforms.• Improved delivery operations by creating more cost-efficient routes, saving $25k in overtime while achieving safety goals of $65k putting 10% back into program

• Partnered with Master Plumber to improve operations for the Star Group, LP acquisition. • Overhauled the delivery process to make the routes more efficient and profitable. • Redesigned the showroom to attract more customers to new services and products available. • Built relationships with vendors to reduce expenses and improve overall revenue.

• Managed many parts of the operations including fiscal financial P&L planning and improved IT operations.• Handled and managed multiple acquisitions including training, network setup, daily accounting practices, accounts receivable, and due diligence.• Created and designed a sales lead tracking database and collection database through MS Access reducing DSO by 11%.• Motivated and enhanced the customer service department to organically grow our customer base by 3%