Paul Wolfram, Csm Email & Phone Number

Driven to develop strong teams, solve problems and build best in class products. Focused on product and process quality with challenged products, improving customer satisfaction and retention. Trusted partner, guiding iterative software development producing results using agile methodologies. Establish key performance indicators (KPI) and metrics to improve products and services. Promote positive and supportive culture with team and individual development.

Managed geographically distributed agile teams providing solutions for Law Firm, Government, and General Counsel markets in the legal business segment. Engaged in annual forecasting with financial oversight of over $7M. Delivered critical changes to business partners in monthly and interim releases. Led multiple quality initiatives, striving for efficient and effective software and process improvements. Responded to SOC II and security compliance requests. - Developed high performing results driven teams, demonstrating continuous improvement and increased velocity.- Collaborated in a customer-centric agile environment, with daily review of software deliverables turning feedback into results, aligned with architecture standards.- Built strong relationships with business partners, earning trust and generating new ideas.- Established quality strategies and key performance indicators and metrics, defining scope and reporting progress to stakeholders.- Recruited top talent, enabling diversity and empowerment within teams, building cohesive units capable of handling complex problems.

Coached teams responsible for development and support of the WestlawNext application implemented on an enterprise platform utilizing agile development methodologies. Reduced inherited defects by 90% within 10 months while also delivering additional new enhancements with high velocity.- Led development teams responsible for software changes incorporated into mission critical application, keeping projects on time and budget.- Drove quality initiatives to significantly reduce defects across multiple teams, improving overall performance and customer experience.- Facilitated strong relationships with business partners with daily communications, gaining trust and enhancing product quality.

Headed development and support of proprietary content platform services, including search, index, data retrieval, and data transformation. Transitioned SDLC from quarterly waterfall process to monthly releases using agile methodologies, improving responses to feedback and improving quality.- Directed and contributed to review, design and risk management, producing scalable and performant high-quality software.- Oversaw day-to-day operations for staff and projects, enabling estimates, quality assessments, and key metrics reporting.

Supervised and maximized application quality and stability of enterprise web applications, content publishing, and CRM systems aligned with business priorities. Identified comprehensive improvements based on 13 existing testing processes, partnering with leadership and peers streamlining staff and hardware utilization.- Instituted all encompassing quality strategies for mission critical projects, improving quality acceptance from business partners.- Steered teams testing enterprise software utilizing automated and manual test processes, producing software testing test plans, key performance indicators and metrics.