Paul Wotus Email & Phone Number

Erie, Pennsylvania, United States

- Set up user accounts for staff and assign roles.- Address basic questions about the telephony or CRM system. Test and troubleshoot issues within the Telephony System to ensure seamless operations for staff and management. - Work with 211 Management on any immediate or long-term issues, serving as the point person for problem-solving or resolution of issues. - Work with the internal stakeholders and IVR vendor(s) to develop/utilize study-specific IVR requirements. Create and enforce the use of IVR standards, including defining requirements and developing implementation plans.- Monitor and analyze system change requests.- Maintain and support the Workforce Management Platform (CommunityWFM) to assist the contact center in determining staffing and time related needs.

Organizes, manages, and collects information for the 2-1-1 database in Northwestern PA. Uses excel and database to create reports and data analysis. Communication with local agencies and organizations to improve database daily. Also does some public outreach like community event booths and database tutorials. Presentations also given to groups and agencies to bring awareness and efficiency. Database formerly was Vision link. Currently using Refer Net as the premier database.

• Working with a team to implement and get a human services helpline known. • Establishing and publishing material on social media platforms. • Progress reports and meetings with liaisons, managers, and other interns. • Designing and brainstorming future merchandise and gifts.

Greenville, Pennsylvania

Athletics Department Employee. Assists and helps manage Thiel College sporting events. Interacts with players, fans, and staff to provide a efficient yet enjoyable event.

Corry, Pa

Maintenance, Lawn and Garden, Hardware, and Remodel Positions. Working in multiple positions and departments helped me acquire and build on skills. Providing customer satisfaction in anyway possible while being productive and efficient. Following direction, executing tasks, and time management are some daily assignments.

Bachelor'S Degree, Business Administration And Management, General And Human Resources

Activities and Societies: Global Club, Cycling Club, Intramunals

High School