Experienced Senior Manager of over 30 years in Customer Support and Senior General Business Operations Management in the Broadcast and Media business sector working for Industry leading companies. Proven track record in motivating and managing a team of 120 people across a €35M revenue budget, driven to improve Customer satisfaction to the highest level whilst constantly assessing Customer needs in order to progress the Customer Service and Systems business in to a positive, profitable and viable business model. Designing and creating pricing models for service offerings to develop long term service revenue streams. Has skills to develop a highly motivated team of people. Experience in general management of company responsibilities. Key Skills Natural talent in managing a team of people in order to achieve both business & personal goals and career development.  Ability to select and create a dedicated team of professionals by developing an atmosphere of self motivation, empowerment and achievement with positive results in line with Customer and Company requirements.  Flare for designing and implementing a strategic plan across all service product ranges for Customer Service business growth, that both meets Customer requirements and Company profitability. Ability to turn a service department in to a focused business unit holding Customer satisfaction and business target orientation as a coherent model.  Aptitude for assessing problem areas and identify, creating & implement solution improvement plans.