Paul Wu Email and Phone Number

Led cross-functional teams of product managers, engineers, and data scientists at Shipper Technology, overseeing the full shipper facing tech stack, Convoy Website, EDI, API, Scrappers, Tender Lifecycle Management, etc. Spearheaded the development of a cutting-edge shipper integration platform and experiences that are highly scalable and flexible, capable of reliably processing shipments costing billions for enterprise shippers. Oversaw product strategy, engineering efforts, and data science initiatives to ensure the delivery of best-in-class solutions for enterprise shippers, driving innovation and excellence in performance and scalability.

Successfully led multi-disciplinary teams to create the latest Dynamics 365 product offering - Intelligent Order Management, an innovative iSaaS (integrated Systems as a Service) solution. Achieved remarkable results with the product, generating an 8-digit new revenue stream within its second year of launch, demonstrating its market demand and commercial success. Utilized strategic leadership, cross-functional collaboration, and market insights to drive the development and successful commercialization of the Intelligent Order Management solution, contributing significantly to the company's revenue growth. Addressed some of the most complex challenges in the omni-channel retail, fulfillment, and supply chain domains. Seamlessly connected various components of the supply chain, including eCommerce, marketplaces, warehouses, logistics, ERPs, and more, through a harmonious blend of order management system and integration platform. Incorporated state-of-the-art autonomous decision support system powered by ML/RL/OR algorithms, providing actionable insights and driving data-driven decision-making for improved operational efficiency and business outcomes.

Successfully led the Dynamics 365 Supply Chain Management (SCM) Redmond engineering teams - Sales, Procurement, Asset Management, and IoT for Manufacturing. Pioneered the development and launch of the first-ever IoT integrated solution as a billable add-in for Dynamics 365 SCM, seamlessly integrating IoT signals with supply chain data to produce actionable insights, driving real time data-driven decision-making. Helped position Microsoft to be the front-runner in leading the Industry 4.0 revolution. Built and shipped Asset Management solutions for Dynamics 365 SCM, featuring integration with HoloLens for Mixed Reality (MR) enabled guides experience in daily service and maintenance workflows, revolutionizing the way asset management is performed in the supply chain industry. Demonstrated exceptional technical leadership and expertise in the design, development, and delivery of cutting-edge solutions, pushing the boundaries of innovation in the field of supply chain management and IoT\MR integration within Dynamics 365 SCM.

Transformed Microsoft’s on-premises monolithic ERP product to be a true multi-tenanted highly scalable SaaS solution. Led global teams of solutions architects and engineers, driving transformational changes through soundly designed and implemented ERP solutions. Acted as the lead architect for many large-scale ERP implementations, responsible for developing transformational strategy with executable roadmap, designing solutions with sound architectural principles and engineering practices, resulting in improved operational efficiency and generating positive business outcomes. Guided CIO/CTOs and other key stakeholders in the project steering committee to make tough decisions to turn around failed ERP implementations. Led cross functional teams of engineers and program managers to create solutions for migrating thousands of on-premises ERP customers seamlessly to Azure. Led large scale performance benchmark testing on peak enterprise customer payloads of hundreds of millions of transactions, to showcase the scalability of Azure, the Power Platform, and Dynamics 365 product family, resulting in improved customer confidence and adoption. Gained extensive hands-on experience and expertise in enterprise application integration, data management and analytics/BI, middleware/iPaaS, EDI, event-driven architecture, and modernizing ERP with cloud computing, through working with various large enterprise customers. Successfully executed ERP implementations with large global enterprises from different industry verticals, including multinational retail, construction, mining, manufacturing, entertainment and sports, public sector, across the US, Canada, Europe and other Asia-Pacific regions. Recognized as a well-known technology evangelist, invited to speak at major Microsoft conferences, workshops, sharing valuable insights and thought leadership with the technology community.

Developed device drivers for Windows Phone and built and led exceptional engineering teams across Microsoft, QCOM, Nokia, and several other OEMs, delivering integrated BSP for various Windows Phone devices, contributing to the successful launch of the first wave of Windows Phones in Asian markets. Played a key role in resolving urgent blocking issues and passing CTA (China Testing Alliance) requirements, ensuring the successful launch of Windows Phones in China, while working closely with partners and government agencies. Led initiatives to deliver device BSP to OEM partners and drove new processes for reduced ramp-up cost and adoption process, resulting in improved efficiency and effectiveness in product development and delivery. Led the effort in delivering Windows Phone GDR2 release. Fixed an extremely hard to find memory leaking bug that had eluded others.

Designed and developed persistence ordering subsystem for Entity Persistence team, including sorting algorithm, cycle detection and resolving algorithm. Led design and implementation of a native to managed eventing framework, enabling ISV to write event-based customization in managed code in Visual Studio, providing enhanced customization capabilities for the product. Led a major refactoring of server tier session management, designed and implemented the first ever service-based deployment subsystem to deploy metadata to a remote store, streamlining deployment processes and improving overall product deployment efficiency. Led the team in delivering RTL (Right-to-Left) support for AX5 SP1 release, addressing UI resize flickering issues specific to RTL mode and solving challenges that even paid RTL experts couldn't resolve. Lead developer in designing and implementing multiple first ever client controls based on modern windows client presentation layer technology. Collaborated with multiple development teams in Redmond, Copenhagen, and Fargo in creating a shared set of modern controls that are used by all three products in Microsoft’s ERP portfolio, promoting consistency and efficiency across the product suite. Collaborated with teammate in delivering middle tier subsystem to support CRUD APIs on the client tier, operation, and service pattern framework. Performance lead for Business Logic team. Gathered performance criteria, designed strategy, and implemented methodologies to systematically identify performance bottlenecks and key design changes that improved product performance significantly. Designed and implemented WCF hosting and verification infrastructure for the Messaging team and the Build team, providing robust and reliable communication infrastructure for the product development process.