Paul Okpor Email & Phone Number

Nigeria

Hong Kong Sar

- Spearheaded the development of comprehensive unit and integration tests for microservices, ensuring the delivery of robust and reliable software.- Provided dedicated billing support to clients, promptly addressing inquiries and resolving billing-related issues with precision.- Orchestrated the quality assurance process for weekly production deployments, ensuring the stability and reliability of services.- Managed client plans and upgrades through the submission of Pull Requests (PRs), facilitating seamless transitions and service enhancements.- Actively contributed to codebase maintenance, addressing bugs and implementing new features to enhance application functionality.- Monitored applications in production using Grafana, proactively troubleshooting issues to ensure uninterrupted and high-performing services.- Delivered top-notch technical support using Zendesk and Server technical stack, ensuring prompt problem resolution and high customer satisfaction.- Served as an internal customer advocate, maintaining regular communication and updating clients on case progress.- Prioritized and handled support cases according to Service Level Agreements (SLAs), consistently meeting and exceeding expectations.- Managed the maintenance of documentation, ensuring accuracy and relevance of knowledge base articles to enhance shared knowledge and enable customer self-help.

Dubai, United Arab Emirates

• Solving 80% of the client-facing issues in a timely manner.• Writing support content and bug report for support tickets. • Troubleshooting and debugging client-facing APIs, products, and internal tools. • Automate processes and create internal tools for the team.

United States

• Fixed over 50 bugs and problems across the entire codebase in an efficient, timely manner• Built automated scripts to scrape clients’ APIs into the database with Django. • Implemented and used sentry to capture App crashes in the frontend and backend and fixed crashes ASAP.• Developed and Delivered new features in both Agile and SDLC life-cycles.

Lagos, Nigeria

• Created standard operating procedures for the IT department.• Managed and Trained IT associates on the department structure and processes• Developed and designed client-facing websites for current projects • Managed the network infrastructure.

Lagos, Nigeria

• Architect, implement and manage web-based applications, databases, and interfaces from initial architecture through development, test, and deployment• Boosted productivity in the organization by 80% by developing internal web applications and reduced cost on external applications by 20%. • Administration of Google workspace for Enterprise, Office 365 for the Team• Created a Knowledge management system with Google cloud that enabled efficient remote work in the organization• Worked closely and effectively with vendors to replace/repair defective hardware and software and negotiated the best pricing for hardware and software quotes and procurement.• Created an IT orientation program and conducted orientation sessions for new employees.• Developed an application that was used across 22 African countries for International Youth Day of Service that served over 1 million beneficiaries • Won Google andoom grant that saved the organization a recurring cost of$10000 perannum

Lagos, Nigeria

•Design and Develop online courses, built for four courses used by 2000 students worldwide.•Manage and Maintain the organization's website.•Brand companies programmes for every event.•Manage and maintain the Learning management system.•Managing the users of our E-learning platform about 3000 students.

Lagos, Nigeria

• Design, coordinate, and troubleshoot integrations, components, and infrastructures to run enterprise class website•Provided technical support to clients and assist and collaborate with other staff on technical matters.• PHP and HTML development outside of WordPress for landing pages, microsites, etc

Lagos, Nigeria

Monitored and Managed the companies network and assisted in installation and configuration of network Equipments•Network management: Managed and monitored a network of over 2000 clients from the network operating center with the dude software.•Installation and Configuration of Network EquipmentsAssisted in installation of cambium and ubiquiti radios in clients residents, worked on over 60 network radios and 100 routers

Lagos, Nigeria

Master Of Business Administration - Mba, Specialization In Ai And Automations

Bachelor Of Engineering (Beng), Information And Communication Engineering

Programming For Data Science With Python, Computer Science

Mckinsey Forward Programme

Python Fullstack Web Development With Django, Information Technology

High School Certificate, Information Technology

Django Masterclass - Build Web Apps With Python & Django, Computer Software Engineering