Paula Higgins Email & Phone Number

I have 18 years of experience working within global technology companies, specialising in supply chain and customer operations. I am adept at combining process knowledge with creativity to develop, rationalise and enhance operational processes in order to deliver the best possible customer experience. I thrive on being the ‘go to’ person to make things better - be that more efficient, more easily understood, or more enjoyable. My key strengths:• Communication: I am comfortable conversing and influencing at all levels of an organisation, with an aptitude for delivering complex multi-sourced information in one clear and concise format. I also have a talent for composing creative communications to market events or programmes and encourage engagement• Relationship Management: I have an aptitude for building strong influential relationships with customers and internal stakeholders to enable quick conflict resolution, or influence adoption of new programmes and methodologies• Adaptability & Change Management: Through my experience in fast-paced environments managing large projects and client accounts, I am accustomed to juggling priorities and mitigating risk to deliver to deadline. I am also skilled in managing transformational change, providing SME feedback to global teams and behavioural change support to impacted functions• Analytical Problem-Solving: I am highly skilled in complex problem-solving, with proficiency in analysing issues and quickly identifying key problem areas in order to formulate and drive effective solutions• Training & Mentoring: I have demonstrated expertise in developing and rolling out comprehensive training packages for processes, tools and job roles (including best practice methodologies), and providing ongoing coaching• Leadership: I have proven success in leading regional and global functions to develop and implement complex business processes, balancing customer expectations with the organisation’s strategy and operational capabilities

Listed skills include Sap, Supply Chain, Supply Chain Operations, Continuous Improvement, and 16 others.

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  The University Of Glasgow

  Ma (Hons) Hispanic Studies