I have 18 years of experience working within global technology companies, specialising in supply chain and customer operations. I am adept at combining process knowledge with creativity to develop, rationalise and enhance operational processes in order to deliver the best possible customer experience. I thrive on being the ‘go to’ person to make things better - be that more efficient, more easily understood, or more enjoyable. My key strengths:• Communication: I am comfortable conversing and influencing at all levels of an organisation, with an aptitude for delivering complex multi-sourced information in one clear and concise format. I also have a talent for composing creative communications to market events or programmes and encourage engagement• Relationship Management: I have an aptitude for building strong influential relationships with customers and internal stakeholders to enable quick conflict resolution, or influence adoption of new programmes and methodologies• Adaptability & Change Management: Through my experience in fast-paced environments managing large projects and client accounts, I am accustomed to juggling priorities and mitigating risk to deliver to deadline. I am also skilled in managing transformational change, providing SME feedback to global teams and behavioural change support to impacted functions• Analytical Problem-Solving: I am highly skilled in complex problem-solving, with proficiency in analysing issues and quickly identifying key problem areas in order to formulate and drive effective solutions• Training & Mentoring: I have demonstrated expertise in developing and rolling out comprehensive training packages for processes, tools and job roles (including best practice methodologies), and providing ongoing coaching• Leadership: I have proven success in leading regional and global functions to develop and implement complex business processes, balancing customer expectations with the organisation’s strategy and operational capabilities