Efficiently managed and scheduled appointments, increasing bookings by 90% through streamlined processes and a strong focus on customer satisfaction.Handled customer feedback, addressing complaints, concerns, and positive comments to ensure a satisfaction level above 98%.Made +100 daily calls to follow up with no-show guests, utilizing a database to effectively manage and track customer information, ensuring accurate and timely access to data.

Attended customers with banking app issues in a timely and professional manner, resulting above 96% customer satisfaction rate every month.Developed and implemented customer service strategies, such as new scripts, that improved our customer experience, enabling us to assist more clients and enhance their satisfaction.Resolved customer complaints and escalated issues to management as necessary, send follow-up emails with updates on inquiries

Efficiently handled incoming calls, assisting customers with order placement, tracking, and credit card payments for the online store.Consistently exceeded performance metrics, delivering high-quality support and actively contributing to team success, achieving key metrics above 90% and enhancing customer loyalty.