- Lead team of 13 management and 64 non-management employees- Responsible for Wholesale Dispute centers

- Lead team of 10 Managers- Provide Security and Governance Compliance for organization of 5k- Provide Business Continuity and Contingency Planning for organization of 5k- Manage Rewards & Recognition Program for organization of 5k- Responsible for Environmental Health & Safety coordination for organization of 16k- Responsible for developing and implementing Technologies and Communications best practices for organization of 5k- Manage 1600+ contracted resources as Enablement Lead

- Lead for the FBO Capital Management Process- Provide Data Analysis support on Strategic Initiatives- Technical Support for FBO Billing Front Door- IT Legacy Transformation Billing Gaps Technical Support- FBO Newsletter Lead for Billing Strategy Organization- tSpace Community Owner for FBO Billing Strategy Organization- SharePoint SME for FBO Billing Strategy Organization- SharePoint Administrator for 10 team sites

- Served as Finance Billing Operations (FBO) Program Manager on the Velocity IP (VIP) corporate initiative.- Created quarterly FBO VIP Knowledge Share presentations and served as a presenter to FBO organization of over 4,000 in size.- Created monthly VIP status reports for Leadership.- Created and maintained IT Legacy Transformation (ILT) Billing Gaps SharePoint list/db to be used by Leadership and ILT Governance.- Created Process for Leadership M&P and presented via Teach Me sessions to organization.- Responsible for content on the FBO VIP webpage.- Created the FBO Lead Role vs the SARA Lead Role presentation and presented via Teach Me sessions to the organization.- Joined a SharePoint collaborative forum to stay up to date on the latest information on the SharePoint product and its’ uses.- Created the FBO Front Door list/db in SharePoint in order to track and status all project work coming into FBO. - Created job aid including steps on using the SharePoint tool as well as process flows on how the FBO Front Door manages work requests. Led Teach Me sessions for organization.- Assumed role as FBO Front Door Backup.- Took lead on AT&T LD M&P Replacement project. Secured new SharePoint site, led requirements and development efforts, performed data conversion and formally moved to production status.- Served as SharePoint Administrator for 3 team sites

- Liaison between AT&T (PMs, Estimate Coordinators and Estimating Points of Contact) and Vendor (Amdocs) on issues relating to Application Front Door and Estimating processes.- Serves as Process Methods and Procedures Lead as AT&T moved to a new outsourcing arrangement with Amdocs. Develops and maintains processes surrounding the interaction between AT&T touch points (Application Front Door, Estimating, Requirements and Technical Architecture) and Amdocs. - Serves as Subject Matter Expert / Helpdesk for the Application Front Door community as well as those interfacing with the Central RBCC AFD. - Takes the lead role on all projects when escalations, complaints, concerns or issues arise. Plays a major negotiator/mediator role between the Client and the Vendor as needed - Takes the initiative to create/update, administer and maintain multiple databases in SharePoint to capture all project entry information for 3 Application Front Doors.

- Tracked project financials from budget to actuals on large project initiatives.- Reported financial status to impacted parties including Business Requesters as well as Senior Leadership.- Provided oversight to the completion of all necessary Sarbanes Oxley documentation.- Ensured the smooth implementation of assigned projects.- Took lead in the creation and oversight of a process to handle steady state / maintenance type work requests. This included the Project Management, Funding process and Time Tracking process.

- Aided in the creation of IT Billing System Solutions to meet the business needs of various customers.- Facilitated and documented business and technical requirements for various large cross-departmental Billing projects.- Led application design review as well as developed test cases.- Collaborated on the identification of opportunities for improving existing processes and the development of appropriate solutions.- Contributed to the successful implementation of various large project initiatives, which followed the normal software lifecycle (SDLC).

- Aided in the creation of IT Billing System Solutions to meet the business needs of various customers.- Facilitated and documented business and technical requirements for various large cross-departmental Billing projects.- Led application design review as well as developed test cases.- Collaborated on the identification of opportunities for improving existing processes and the development of appropriate solutions.- Contributed to the successful implementation of various large project initiatives, which followed the normal software life cycle (SDLC).

- Worked with internal and external customers, as well as the Vendor (Accenture), to define and clarify business requirements for billing software development projects.- Aided the Application Software Developers in establishing a clear understanding of the business functional requirements.- Worked with Technical Architects in defining software/hardware requirements and in planning and delivering architecture solutions.- Collaborated with various teams to address roadblocks and ensure project schedules were created and adhered to, which contributed to the successful implementation of complex project initiatives.

- Served as the Application Developer and Subject Matter Expert for 2 IT applications.- Completed system solution analysis, detailed design, coding, testing, and delivery/support of software solutions.- Interacted with internal and external customers of BellSouth Telecommunications.- Participated in code reviews and test plan development for software modification and releases.- Provided application support to end-users- Assisted with investigation and resolution of billing errors. - Served on a development team that implemented a new Settlement system.- Monitored, tracked, and provided statuses on defects.