• Conducted extensive evaluation and analysis of customer needs, budgetary constraints and other key factors for diverse kitchen design projects. Developed individualized service solutions, collaborating with client base on particular color schemes, brands, styles and other visual metrics. Oversaw printing of 3D representations of kitchen design layouts to ensure client satisfaction. Coordinated orders of all equipment and materials in conjunction with contractor teams, overseeing all milestones, timelines and measurables to efficiently deliver project. • Tracked, scheduled and prioritized objectives. Liaised extensively with personnel on retail floor to ensure alignment for all daily responsibilities. Monitored work flows, compliance and other obligations, promoting customer-focused and proactive environments. • Tapped by board members of the Home Builders Association and the National Kitchen & Bath Association to lead targeted demonstrations on design processes. Utilized extensive industry experience to clearly communicate industry-specific best practices to hundreds of participants. Developed instructional materials on design methodologies for kitchen remodels and other major projects. • Implemented personalized training to mentor staff on company-specific processes. Taught direct reports on methods to utilize 2020 design software and other tools to manage cabinet product lines. Emphasized comprehensive development of communication strategies to efficiently secure sales, liaise with contractor personnel and coordinate operations with outside sales teams. • Strategically managed $1.2MM in revenue. Proactively nurtured builder accounts with contractor teams to ensure long-term business. Conducted extensive research, liaising with representatives to identify pain points and develop viable solutions to foster buy-in and support. Conducted continuous follow-ups with business partners to verify satisfaction and provide value-added services.

• Championed integration of new POS system. Corresponded extensively with executive leadership to analyze vendor lists and develop new training procedures for staff. Successfully transitioned to electronic-based ordering form. This led to significant improvements in efficiency, productivity and reporting accuracy. • Oversaw restructuring of formal sign-off process for client base. Developed standardized documentation to ensure all customers maintained expert knowledge and awareness of each project step. Emphasized accuracy and detail-driven content to efficiently communicate all necessary aspects. This significantly improved customer satisfaction and reduced discrepancies.

• Corresponded with diverse client demographics to develop unique design solutions. Educated customers on all relevant brands, design styles and products to ensure comfort and satisfaction with project. • Coached, trained and mentored eight individuals. Conducted extensive education on all aspects of design cycles, emphasizing independent project management and customer service. Defined all performance metrics and deliverables, identifying unique opportunities to ensure adherence to industry-specific best practices. • Maintained status as top-performing sales specialist, increasing revenue from $200K to more than $1MM annually. This was accomplished through proactive relationship development and ensuring personalized solutions for each project. • Conducted extensive research to locate and prospect new vendor partners. Interfaced with representatives to nurture partnerships and ensure availability of new products. Strategically developed new business through implementation of innovative product lines. • Achieved notable recognition for serving as primary specialist for large-scale student housing design project for Grand Valley State University. Managed budget of more than $1MM to secure materials and design cabinetry, countertops and other surfaces for over 20 building units.