Paula Arango Quintero Email & Phone Number

San Diego, California, Estados Unidos

San Diego, California, Estados Unidos

San Diego, California, Estados Unidos

Bogotá, Distrito Capital, Colombia

Chicagoland

I had always wanted to live this experience of cultural exchange. For this reason and because in the accommodation sector it was not positioning itself during the Covid, I made the decision to do so.It is one of the best experiences of my life, since it has allowed me to learn about American culture and customs, it allows me to practice my English daily and it has allowed me to grow both in my personal and professional life.In my personal life, since I acquired soft skills such as responsibility, maturity, independence, easy adaptation, coexistence, among others.In my professional life, since I became quite fluent in English, it also taught me that my work should always be carried out professionally, no matter what position I am holding. Additionally, it has allowed me to work part-time as a Revenue Manager, keeping in line with my career and my professional goals.This experience has also allowed me to get to know a lot of the USA. I have traveled with Americans and foreigners through 16 states, also allowing me to know the movement of tourism in the country.Thus, in the last year and 4 months, I have been providing care for 2 children in the Leonard family home in Chicagoland.

Colombia

I have been doing this job online part-time while also doing my cultural exchange with an American family. The tasks that I have performed the most are:1. Start configurations in OTAs and channel managers for new accommodations, like hotels, cabins, houses, farms, etc.2. Configuration of OTAs, channel manager and booking engine of customers.3. Creation of rate structures depending on the season of the week, the month, and the year.4. Creation and loading of rates and promotions on the different online platforms. Creation of promotional codes.5. Analysis of Rate Shopper and Benchmarking of the competitive set of hotels.6. Analysis of hotel online sales statistics comparing against the previous year and against the competition in a certain period. Within these analyses, the room nights number, ADR, total income, advance reservation, average stay, among others, are considered. Customer information such as travel motivation, type of purchase device, and country of origin are also analyzed. These analyzes are carried out with the purpose of creating strategies and positioning in the market.Likewise, this is a job that has taught me a lot about autonomous, independent, and efficient work.

Bogota

During the first months of 2020, My Revenue S.A.S, was one of the winning ventures, selected by INNpulsa Colombia in the Capital Semilla call within the framework of the ALDEA program. Project whose main objective was "to promote the consolidation, growth and sustainability of innovative entrepreneurs so that they become the next great entrepreneurs in Colombia and the world."In this way, in August 2021 I start working on the follow-up technical reports as part of my full-time My Revenue job. And I continued for 2 ½ more months remotely to be able to finish the project successfully thanks to the fulfillment of its tasks.

Bogota

As a Revenue Manager Analyst, I was in charge of +20 hotels in Colombia, Ecuador and Peru, doing internal and external statistical analyzes of the hotel, which allowed the understanding of the needs of the demand, in order to generate strategies that allowed the optimization of the room department's income.In this way, within my general tasks, I carried out:1. Daily decision making for the implementation of rate strategies, considering internal hotel indicators such as occupancy (OCC), average daily rate (ADR), total revenue, RevPar; and, external indicators of the hotel, such as the competition rate, short-term events in the area, among others.2. Analysis, preparation, and presentation of weekly, monthly, and annual reports to reservation managers, commercial managers, and hotel general managers.3. Configuration and management of Online Travel Agencies (OTAs), channel manager, booking engines, PMS, GDS, among other hotel management platforms.4. Demand forecast analysis.5. Creation of tariff structures depending on the season of the week, the month, and the year.This job also gave me the opportunity to:1. Get certified as a Revenue Manager with Swiss Education Group in Peru.2. Teach Revenue Management class during the second semester of 2021 at ICSEF University.3. Write an article on Revenue Management.4. Participate in the development of online courses on Fundamentals of Revenue Management, Pricing and Healthy Guest (hotel biosecurity).

Bgotá

In 2019, the III Congress of Young Leaders in Tourism was held in the Red Room of the Tequendama Hotel in Bogotá. This was an event held by young people and for young people from the tourism sector, where national and international exponents participated who presented the theme: "The generation of value in the tourism sector, through three areas of interest: music - photography and sports."My main objective in this job opportunity was to communicate with the different universities in Colombia to invite and promote the event. In this way, my tasks were based on creating a database, communicating with students, professors and deans of hotel, tourism, gastronomy, and related careers; visit in person and give conferences at universities in Colombia about the congress, mailing and online chat answering questions from interested parties.

Bogotá

In this opportunity, I performed basic tasks in:• Research and identification of relevant information at the national and local levels for the preparation of hotel projects.• Operational management of the booking engine and channel manager.

Bogotá

During my internship in the Housekeeping department, I performed the following tasks:1. Daily room cleaning report.2. Cleaning of rooms and common areas.3. Internal inventory of rooms (coolers, pillows, hooks)4. Supervision of room cleaning.

Bogotá D.C., Colombia

Master Of Business Administration - Mba

Master'S Degree, Hotel/Motel Administration/Management

Grado, Hotel/Motel Administration/Management

Diploma, Tourism Leaders Training, Bogota'S District Institute Of Tourism

This diploma course was issued by the Mayor's Office of Bogotá through the District Institute of Tourism and the Minuto de Dios University.

Diplomado, Revenue Management, Myrevenue

Diplomado, Recreador E Informador Turístico, Diageo Colombia